North America
Cloud Support Specialist
Job ID: 124548
Required Travel :Minimal
Managerial – No
Location: :USA- Plano (Amdocs Site)
At Amdocs, our purpose is to enrich lives and progress society. With our creativity and technology, we help make a better connected world. Amdocs and its 25,000 employees serve the leading players in the communications and media industry, enabling next-generation experiences in 85 countries. Our cloud-native, open and dynamic portfolio of digital solutions, platforms and services brings greater choice, faster time to market and flexibility, to better meet the evolving needs of our customers as they drive growth, transform and take their business to the cloud.
Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.1 billion in fiscal 2019. For more information, visit Amdocs at
In one sentence
Responsible for resolution of complex technical problems, tools/scripts automation,serves as a trusted advisor on technologies like Microservices, Azure, Kubernaties, ELK stack tools..
Apply advanced troubleshooting techniques (especially in Cloud and S) to provide unique solutions to our customers’ individual needs
You will be developing automations for measuring, monitoring, performance using tools like Kibana, Grafana, ElasticSearch, Dynatrace etc and using partial AI. Also working on building web-based dashboards
You will be analyzing and monitoring performances, SLAs measurements, troubleshooting processes on a technical level
You will be providing Application support to internal and external customers through high-standard deliverables, following company methodology (in some cases defining the methodology and guidelines).
You will be planning, designing, programming, and implementing support utilities/activities in account or cross-account support.
Directly interacting with customer for day to day issue hence enhancing your communication skills.
Chance to work with highly talented engineers across the countries.
Participate on Design discussions, Plan and execute the DR process for the mission critical application
Design and execute the Active/Active for all components in Production environment
Plan and maintain the Resiliency and High Availability for the Production
All you need is…
5+ Years of IT experience which includes application production support in cloud with NoSqlL DB.
Experience in cloud monitoring and troubleshooting tools like Kafka/Kibana/Kubernetes/prometheus/Grafana (atleast one of them).
Experience working in nosql DBs like Couchbase/Casandra.
Basic knowledge of LX/UX shell scripting.
Customer Facing experience,
MS handling experience (API Handling).
On-call support.
Azure certifications
advantage
Knowledge of Telecom Domain
advantage
Bachelor’s degree in Computer Science, Engineering, or a related discipline
Why you will love this job:
* Get a chance to gain valuable experience and wide knowledge of Software integrative systems!
* Get the opportunity to be exposed to advance marked technologies and working with multi channels and divers area of expertise!
reasons to work for amdocs
Join a leading global software and services provider championing creativity and technology to build a better connected world
Touch the lives of over 3 billion people by enabling connectivity, stimulating commerce and economic growth, and inspiring people through the power of entertainment
Work for a company that serves the worlds largest communications and media companies, including AT&T, Orange, Sky, T-Mobile, and Vodafone
Be part of a company that engages in relationships with over 600+ leading film studios, TV networks and producers like Disney, Warner Bros and Sony
Help drive partnerships with some of the worlds largest tech companies, including Amazon, IBM, Google and Microsoft to take the industry to the cloud
Immerse yourself in one of the largest end-to-end DevOps departments in our industry
Join a diverse and inclusive work environment, advancing the communities in which we work while creating sustainable products and services
Grow with a global leader with opportunities to develop, learn and upskill yourself
Amdocs AWARDS
Perks And Benefits
Treat yourself with generous holidays gifts from Amdocs
Access tons of complementary learning and upskilling programs to stay on top of what’s new in your field
Enjoy our generous paid parental leave policy
Enjoy a wide range of fun company activities for you and your family
Secure your and your family’s future with Life and Disability insurance
Take paid time off to volunteer for the causes that you’re passionate about
Explore internal mobility opportunities. Experience different roles within Amdocs
Stay grounded with wellbeing and mediation courses, lectures and self-development tools
Nearest Major Market: Plano
Nearest Secondary Market: Dallas
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Tagged as: Cloud, digital, Engineering, expert, media, talent, Tech
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