Job Description:
The Critical Response Engineer’s (CRE) primary responsibility is to provide a superior and world-class customer experience. As a technically advanced member of the Flexential Service Support team, you will be the primary escalation point for complex customer issues. It is vitally important that you are a strong communicator, resourceful, and articulate in communicating identified issues and resolution steps to bring the customer’s request to a resolved state. You will also have a significant role in the Flexential Problem and Knowledge Management process. You may be asked to participate in project work and provide technical resolution for general case and incident management. This position is eligible for work from home arrangements.
Key Responsibilities and Essential Job Functions
Required Qualifications
Preferred Qualifications
Physical Requirements
Base Pay Range
Benefits of working at Flexential
EEO Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
This position has the following safety hazards:
Chemical
Electrical
Ergonomics
Climb ladders
Mechanical lift
Noise
Temperature Extremes
Trip/Fall
Driving (must possess valid driver’s license and insurance)
Other:_________________
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Tagged as: erp, expert, Tech
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