FT Customer Support Specialist – Work From Home

[Customer Service / Remote] – Anywhere in U. S. / Competitive Pay – As a Customer Support Specialist you’ll: Help customers troubleshoot tricky (and not-so-tricky) problems all day, every day; Respond to email tickets, online chat or phone calls to help SimpleTexting customers with their issues; Clarify the customer complaints, determine the cause, select and explain the best solution, then follow-up to make sure the issue is resolved; Participate in writing excellent help documentation–both for internal use and for customers; Escalate bugs to the customer technical support team…Hiring Fast >>

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