IT Business Analyst

VACO Technology


The Business Analyst will support an application development and delivery team by bridging the needs of end users with the technical capabilities of the team and systems. They will analyze complex business problems to be solved with automated systems and provide functional and technical expertise in identifying, evaluating, and developing systems and procedures that meet user requirements.
Essential Functions:

  • Capture, validate, and refine business requirements for system design and development.
  • Perform business analysis tasks for project initiatives including proposing solutions, defining and documenting specifications, testing, and assisting in implementation efforts.
  • Coordinate with stakeholders to ensure validated/verified execution of features.
  • Develop and maintain artifacts that support successful software application deployments, such as test plans/scripts, acceptance criteria, user-oriented documentation, etc.
  • Analyze and troubleshoot software bugs, customizations, invalid configurations, reports, and interfaces.
  • Interface between Core IT, application development teams, and business stakeholders.
  • Provide training and consultation to system users.
  • Lead cross-functional teams and act as project coordinator on smaller efforts to address business or system issues.
  • Develop enterprise reports for supported applications.
  • Responsible for understanding and developing system documentation covering items such as customizations, interfaces, reports, and end user training materials.
  • Work directly with business users and technical staff providing functional and technical support.

Minimum Job Qualifications:

  • Bachelor’s degree and 5 plus years related experience and/or training; or equivalent combination of education and experience.
  • Experience working in Education Technology space preferred, but not required


  • Excellent customer service and follow-up skills with both internal and external customers.
  • Capable of working with frequent interruptions and changing priorities.
  • Proficient time management, organizational skills and ability to meet established deadlines.
  • Must have excellent communication skills due to extensive interaction with end users, business management and other support and service areas.
  • Knowledge of both functional and technical aspects of the system is required (roughly 70/30 functional to technical).
  • Ability to manage multiple priorities in a dynamic environment.
  • Thorough understanding of software development life cycles, development processes, and quality assurance roles within a project.
  • Ability to operate with little instruction on day to day work and general instructions on new assignments.
  • Creative problem-solving skills. Ability to think “out of the box” and apply nontraditional solutions to challenging issues.
  • Manage internal customer relationships and set expectations, while managing risk and scope.
  • Ability to write reports, test plans and scripts, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
  • Knowledge of general office practices, procedures, and equipment; extreme professionalism and communication skills; ability to prioritize tasks and work independently; strong organizational and interpersonal communication skills; and experience interacting with senior level management.
  • Experience creating and documenting work processes and procedures.
  • Proficiency in Microsoft Office (Outlook, Word, Excel and PowerPoint)


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