Management & Program Assistant (Analysis)

SummaryThe incumbent serves as a Management and Program Assistant in the Quality Management (QM) office under the direction of the Chief of Quality Management. The incumbent is responsible for providing program support for the integrated components of the VA Ann Arbor Healthcare System (VAAAHS) QM Program. The incumbent oversees the daily operation of the office and works as a team member with VA Ann Arbor services/departments and QM staff to complete projects, analyze problems and recommend solutions. This job is open to Internal to an agencyCurrent federal employees of this agency.

Clarification from the agencyThis position is open to current, permanent VA Ann ArborHealthcare System and VISN 10 employees only. VideosDutiesThe incumbent will serve as Management and Program Assistant with the Quality Management Office at the Ann Arbor VA Healthcare System, including the associated Community-Based Outpatient Clinics (CBOCs). The duties of this position include, but are not limited to:Performs a combination of routine and multiple and varying assignments in support of administrative programs under the limited direction of a manager or more experienced employee. Assists managers and other employees in day-to-day operations to coordinate multiple assignments.

Performs general administrative support such as research, data collection, and tracking to assist Program Analyst with analyses to determine potential problem areas and focus for improvement. Extracts and assembles information from national and local quality databases such as, Strategical Analytics for Learning (SAIL), VA Inpatient Evaluation Center (IPEC), etc. Ensures quality improvement reports/records are maintained in accordance with requirement of Section 3305, USC Title 38 regulations for confidentiality of documents. Work activities typically support multiple projects/programs and contribute to the objectives of one or more QM sections (Systems Redesign, Accreditation, Quality, and High Reliability).

Researches, interprets, and applies regulatory and policy guidelines to answer employees and manager’s questions and/or help them solve administrative problems. Monitoring review/revision dates, notifying stakeholders of due dates, tracking committee approvals, required concurrences, and obtaining the Service Chief or Executive signatures. Assists in coordinating and maintaining all Medical Center memoranda in accordance with policy program guidelines. Incumbent is also the on-site administrator for VA Ann Arbor’s continued survey readiness software program Readiness Rounds.

Works collaboratively with the SR Program Analyst to monitor completion of Lean Yellow Belt performance improvement projects. Typically works under limited instructions that are provided by a QM/SR Program Analyst to:Collect, compile and consolidate data in support of the service. Assists in special projects and studies. Prepares various administrative reports.

Provides assistant level support of management. Uses a wide range of automated processing skills to include computer applications and word processing. Assists management with reviews and analysis. Interprets VA regulations pertaining to the work of the office.

Works closely with hospital staff in other departments in support of facility goals. Assist with coordination of on-site internal and external accreditation activity for VA Ann Arbor. Performs time and attendance duties for a large group of Patient Care Service employees. Receives telephone and personal contacts for the Chief, QM.

Incumbent is designed as the Alternate Preparer and Trainer for the Concur Program (travel program). Work Schedule: Monday – Friday 8:00am – 4:30pmCompressed/Flexible: May be available, based on the needs of the serviceTelework: May be available, based on the needs of the service and the demonstrated abilitiy to perform the duties of the positionVirtual: This is not a virtual position. Position Description/PD#: Management & Program Assistant (Analysis)/PD92100-ORelocation/Recruitment Incentives: Not AuthorizedFinancial Disclosure Report: Not requiredRequirements Conditions of EmploymentYou must be a U. S.

Citizen to apply for this jobSelective Service Registration is required for males born after 12/31/1959You may be required to serve a probationary periodSubject to background/security investigationSelected applicants will be required to complete an online onboarding process QualificationsTo qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/21/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6 grade level. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to:Knowledge of quality assurance principles in healthcare in order to implement, evaluate and coordinate quality assurance activities. Use of word processing, database and spreadsheet software to prepare and create memos, reports and records in final form. Data abstraction from various sources (i. e.

, SAIL, IPEC, patient satisfaction data) and analyze a considerable volume of information in order to develop a report or response time (e. g. , ward indicator reports into spreadsheets). Assisting others in performing analytical and technical work.

Communicates professionally and effectively, both orally and in writingYou will be rated on the following Competencies for this position:Computer SkillsOrganizational Performance ImprovementOrganizational StewardshipQuality ManagementExperience refers to paid and unpaid experience, including volunteer work done through National Service programs (e. g. , Peace Corps, AmeriCorps) and other organizations (e. g.

, professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at is no educational substitution at this grade level. Additional informationThe Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies.

To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM’s Career Transition Resources website at job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

COVID-19 Pandemic Expanded Telework Program – Due to COVID-19, VA is currently in an expanded telework posture. If selected, you may be expected to temporarily telework, even if your home is located outside the local commuting area. Once employees are permitted to return to the office, you will be expected to report to the duty station listed on this announcement. Management officials will provide information about returning to the official, pre-pandemic worksite, when applicable.

At that time, you may be eligible to request to continue to telework depending upon the terms of your organization’s telework policy and the duties of the position. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i. e. , physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement.

To determine if you need a RA, please review the Procedures for Requesting a RA for Online Assessments hereBenefitsA career with the U. S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Opens in a new windowLearn more about federal benefits. Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.

Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.

g. , on resume or during interview or hiring process); gain additional knowledge regarding a candidate’s abilities; and assist a hiring manager with making a final selection for a position. For more information on the “Who may apply” eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion.

The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

BenefitsA career with the U. S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Opens in a new windowLearn more about federal benefits. Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required DocumentsAs a new or existing federal employee, you and your family may have access to a range of benefits.

Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies. To apply for this position, you must provide a complete Application Package which includes:ResumeSF-50/ Notification of Personnel ActionThe following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50’s (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees).

You will not be contacted for additional information. Cover LetterOther (1)Other (2)Other (3)Performance AppraisalResumeSeparation Notice (RIF)SF-50/ Notification of Personnel ActionTranscriptSF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):Most recent SF-50 if you are a current or former Federal employeeAn SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-gradeAward 50’s do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.

Examples of appropriate SF-50’s include:Within grade increases at the highest grade held; orPromotions with an effective date more than one year old; orSF-50’s at the highest grade held with an effective date more than one year old. Veterans’ Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc. ).

If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc. ), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 “Application for 10 Point Veteran Preference” with required proof as stated on the form. Documentation is required to award preference.

For more information on Veterans’ Preference, please visit Feds Hire Vets – Veterans – Job Seekers – Veterans’ Preference. If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution recognized by the U. S. Department of Education in order for it to be credited towards qualifications.

Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U. S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to ApplyAll applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 05/21/2023 to receive consideration. To preview the questionnaire click begin, click Apply Online to create a USA JOBS account or log in to your existing account.

Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USA JOBS account, select the Application Status link and then select the more information link for this position.

The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.

Agency contact information Anthony OtisPhone631#######…@va. govAddressAnn Arbor VA Medical Center 2215 Fuller Road Ann Arbor, MI 48105 USNext stepsOnce your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.

Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service.

HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students.

HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities. Fair and TransparentThe Federal hiring process is set up to be fair and transparent. Please read the following guidance. Equal Employment Opportunity (EEO) PolicyReasonable accommodation policyFinancial suitabilitySelective ServiceNew employee probationary periodSignature and false statementsPrivacy ActSocial security number requestRequired DocumentsTo apply for this position, you must provide a complete Application Package which includes:ResumeSF-50/ Notification of Personnel ActionThe following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position.

Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50’s (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information. Cover LetterOther (1)Other (2)Other (3)Performance AppraisalResumeSeparation Notice (RIF)SF-50/ Notification of Personnel ActionTranscriptSF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):Most recent SF-50 if you are a current or former Federal employeeAn SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-gradeAward 50’s do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade. Examples of appropriate SF-50’s include:Within grade increases at the highest grade held; orPromotions with an effective date more than one year old; orSF-50’s at the highest grade held with an effective date more than one year old. Veterans’ Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.

). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc. ), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 “Application for 10 Point Veteran Preference” with required proof as stated on the form.

Documentation is required to award preference. For more information on Veterans’ Preference, please visit Feds Hire Vets – Veterans – Job Seekers – Veterans’ Preference. If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution recognized by the U. S.

Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U. S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to ApplyAll applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 05/21/2023 to receive consideration.

To preview the questionnaire click begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USA JOBS account, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement.

You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete. Agency contact information Anthony OtisPhone631#######…@va. govAddressAnn Arbor VA Medical Center 2215 Fuller Road Ann Arbor, MI 48105 USNext stepsOnce your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met.

After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications.

Information regarding your application status can be found in the USAJobs Help Center. NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted.

HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities.

HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities. Fair & TransparentThe Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity (EEO) PolicyReasonable accommodation policyFinancial suitabilitySelective ServiceNew employee probationary periodSignature and false statementsPrivacy ActSocial security number request

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