Merchant Onboarding Specialist

Abacus Service Corporation

Department: Marketplace – Customer Operations – Service Excellence : 30217


Job Category: Support & Operations
Job Code:
Job Title: Merchant Onboarding Specialist
Number of Positions: 1
Remaining Positions: 1

This is an ONSITE position. They will need to be onsite from 9-5pm M-F. Below is the JD that was provided by the manager, but given the time constraint, we are really just looking for a junior candidate who can complete adminstrative tasks in an office setting.

  • Verify details and ensure legitimacy of the merchant/business
  • Undertake an assessment of the Merchants goods/services to ensure they are compliant
  • Assist with Level 1 Risk and Compliance reviews, assessing against internal policies and highlighting potential red-flags for more detailed or escalated review.
  • Manage the seamless handover process between Onboarding, Sales and Integrations to ensure the Merchant receives relevant communication and an effortless experience
  • Clearly communicate Afterpays decisions to Merchants, including declined services and requests for further information, ensuring Merchants are treated respectfully where difficult news is being delivered
  • Demonstrated skills in an Operational and Customer Centric environment
  • Exceptional Merchant/Customer focus; ability to effectively and quickly form relationships and establish trust, respect, competence and confidence
  • Naturally passionate about preventing financial crime and protecting Afterpays interests in terms of risk management and compliance
  • Analytical and inquisitive, be capable of reviewing and absorbing data from different sources and be able to form judgements and sound conclusions from what you have reviewed.
  • A focus on quality, attention to detail and speed in an Operational environment
  • An excellent team player who listens and thrives on collaborating with diversely talented team members
  • Experience in dealing with challenging situations with empathy and solutions focused approach, including customer complaints, escalations, requests for information for further verification and managing difficult conversations
  • The ability to work under pressure and meet operational targets and deadlines – these targets include both quality and quantity related metrics
  • Technically savvy and astute on various applications, systems and tools.
  • Strong interpersonal, influencing and facilitation skills; with strong oral and written communication ability

College Degree

Client Location
Country: United States
State/Province: Nevada
City: Reno
Address: 200 South Virginia Street, 10208
Work Location
Same as Client Location
Other Client Location
Work Completed Offsite
Start Date: 05/09/2023 Hours Per Week: 40.00
Est. End Date: 06/16/2023 Hours Per Day: 8.00
Schedule Notes: Days Per Week: 5.00
Requisition Custom Fields
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Min. Pay Rate: Max. Pay Rate:


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