| Department: |
Marketplace – Customer Operations – Service Excellence : 30217
Cash
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| Job Category: |
Support & Operations |
| Job Code: |
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| Job Title: |
Merchant Onboarding Specialist |
| Keywords: |
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| Number of Positions: |
1 |
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| Remaining Positions: |
1 |
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| Duties: |
This is an ONSITE position. They will need to be onsite from 9-5pm M-F. Below is the JD that was provided by the manager, but given the time constraint, we are really just looking for a junior candidate who can complete adminstrative tasks in an office setting.
- Verify details and ensure legitimacy of the merchant/business
- Undertake an assessment of the Merchants goods/services to ensure they are compliant
- Assist with Level 1 Risk and Compliance reviews, assessing against internal policies and highlighting potential red-flags for more detailed or escalated review.
- Manage the seamless handover process between Onboarding, Sales and Integrations to ensure the Merchant receives relevant communication and an effortless experience
- Clearly communicate Afterpays decisions to Merchants, including declined services and requests for further information, ensuring Merchants are treated respectfully where difficult news is being delivered
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| Skills: |
- Demonstrated skills in an Operational and Customer Centric environment
- Exceptional Merchant/Customer focus; ability to effectively and quickly form relationships and establish trust, respect, competence and confidence
- Naturally passionate about preventing financial crime and protecting Afterpays interests in terms of risk management and compliance
- Analytical and inquisitive, be capable of reviewing and absorbing data from different sources and be able to form judgements and sound conclusions from what you have reviewed.
- A focus on quality, attention to detail and speed in an Operational environment
- An excellent team player who listens and thrives on collaborating with diversely talented team members
- Experience in dealing with challenging situations with empathy and solutions focused approach, including customer complaints, escalations, requests for information for further verification and managing difficult conversations
- The ability to work under pressure and meet operational targets and deadlines – these targets include both quality and quantity related metrics
- Technically savvy and astute on various applications, systems and tools.
- Strong interpersonal, influencing and facilitation skills; with strong oral and written communication ability
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| Education: |
College Degree
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| Attachments: |
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