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One of the nation’s top health care providers is looking to fill and Associate Patient Care Coordinator role.
Location: El Paso, TX
Pay: $20 – $21
Schedule: M-F shift between 8am – 5pm
Contract Length: 8 month contract with possibility of extension.
Job Summary
The Associate Patient Care Coordinator PCC is responsible for providing general functions that include patient telephonic outreach and greeting with the purpose of scheduling patient registration and consent insurance verification and scheduling of diagnostic and follow-up appointments to support the goals of the Practice Support Unit PSU. A primary focus of this position is to schedule patients with PSU providers for a comprehensive annual screening visit.
Essential Job Functions
1. Patient telephonic outreach to schedule patients for PSU health events to provide annual screenings of quality measures.
2. Collect and verify demographic information insurance eligibility including plan co-insurance language and ethnicity preference for future contact.
3.
Timely notification and reminder calls for upcoming appointments to include location of event and landmarks for easy identification of PSU facility.
4. Call follow-up with patient will include rescheduling appointments that were cancelled rescheduled and no-shows.
5. Enter dispositions for 100 of calls made to patients in WellMed system.
6. Monitor number of calls made to patients with the purpose of scheduling an appointment to ensure patients are not called more than six times within 60 days.
7.
Required to use telephonic software for all outreach calls made and answer and assist inbound calls received from patients who have been asked to call back.
8. Required to follow approved PCC call script for 100 of outreach calls to patients.
9. PCC will be assigned to an individual PSU provider to support their requests to schedule patients for follow-up appointments.
10. PCC will direct and follow-up on all patients messages concerns and request for information making sure these calls are directed to appropriate level of staff to address issues. 100 of these calls will be returned to the patient within 48 hours.
11.
Required to meet established daily productivity goals.
12. Establish and maintain effective and professional working relationships with patients employees vendors and the public.
13. Performs all other related duties as assigned.
Minimum Required Education Experience Skills
High school graduate or GED required.
Strong communication and customer service skills both in person and via phone.
Working knowledge of general office procedures.
Basic knowledge of Microsoft applications.
Preferred Education Experience Skills
One to two years of related work experience including data entry preferred.
ICD 10 and CPT coding experience preferred.
Prior experience with EMR computer applications preferred.
Working knowledge of medical terminology preferred.
o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
§ Medical, dental & vision
§ Critical Illness, Accident, and Hospital
§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)
§ Short and long-term disability
§ Health Spending Account (HSA)
§ Transportation benefits
§ Employee Assistance Program
§ Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We’re partners in transformation.
We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership.
TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
