Teladoc Health
Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you re empowered to show up every day as your most authentic self and be a part of something bigger thriving both personally and professionally. Together, let s empower people everywhere to live their healthiest lives.
Summary of Position
The Patient Service Representative is responsible for ensuring successful telemedicine engagement between patient and providers.
Essential Duties and Responsibilities
- Schedule, cancel and re-schedule patient appointments
- Make reminder/follow-up calls
- Provide ongoing service recovery and proactive support to members to improve the experience
- Inform patients about changes/updates
- Help member connect with provider that meets their needs
- Assist patients with filling out patient history and consent forms as needed
- Handle member escalations by answering, investigating and/or directing patient inquiries or complaints to the appropriate place
Supervisory Responsibilities
No
Qualifications Expected for Position
- Ability to think on feet when faced with new situations that arise throughout the day
- Excellent customer service skills
- Knowledge of medical terms and practices
- Strong interpersonal and communication skills
- Meticulous attention to detail and organization
- Proficient in Microsoft Office Suite
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