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Provide contact and liaison between National Sales customers and the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements. Back up to Sales Coordinator roles.
This position has been segmented as hybrid meaning the work is a combination of approximately 90 percent remote/virtual and 10 percent onsite at any regional location as defined by the role segmentation.
Typical pay for this role is around $20 – $21 per hour and may require working some Sundays.
None
Internal: Sales, Operations / Distribution / Support
External: Customers
Education/Training: High School diploma or equivalent required; Bachelor’s degree preferred.
Related Experience: Minimum of three years experience in customer service call center environment required. Experience in food service distribution a plus.
Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM / Phone Technology experience preferred.
The following information is provided in accordance with certain state and local laws. Compensation depends on experience, geographic locations, and other factors permitted by law. In California, the expected compensation for this role is between $20.00 to $21.00 per hour. In Washington, the expected compensation for this role is between $20.00 to $21.00 per hour. This role is also eligible for overtime compensation, commissions, sign-on bonus, annual incentive plan bonus, incentive compensation, long-term incentive program, shift differential etc. Benefits for this role include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here:
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Tagged as: SAP
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