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Company Profile
Monk JCB is a highly successful, fast growing business We pride ourselves in customer service. We invest in our workforce and offer a highly competitive compensation and benefit program. Monk JCB is an authorized dealer for JCB construction equipment including skid steer loaders, backhoe loaders, wheel loaders, excavators and telehandlers.
Position Summary
Monk JCB currently has an opening for a Territory Sales Representative to support our machine sales coverage. This position is responsible for providing exemplary customer satisfaction to assigned accounts through the sale or rental of products and services offered by Monk JCB. The Territory Sales Representative will serve as the primary liaison between Monk JCB and the customer.
Major Tasks, Responsibilities & Key Accountabilities
- Develop sales opportunities by researching and identifying potential accounts, soliciting new accounts; building rapport, providing technical information and explanations and preparing quotes.
- Build relationships with customers quickly and in a mutually beneficial manner.
- Listen to and engage every customer to obtain sufficient information to correctly determine or confirm his/her requests.
- Answer customer questions regarding products, prices, availability, product uses and rental policies.
- Fulfill requests promptly and accurately, in line with company procedures.
- Obtain customer information such as name, address and payment method. Enter orders into database.
- Create quotations and maintain records of contacts, accounts and orders.
- Consult with clients after contract signings to resolve issues and provide ongoing support.
- Knowledge of products to troubleshoot machine issues over the phone.
- Ensure showroom, equipment, displays, counters, and signs are clean, well-stocked, orderly and attractive.
- Aid in the schedule and dispatch of deliveries.
- Work with team members to ensure high quality work and the best possible customer experience
- Maintain CRM database, knowledge of Sales Force a plus
Requirements
- Specific industry experienced desired or an equivalent college degree.
- Qualified candidate MUST have prior service, parts or sales experience in a dealership or renal company environment to include heavy customer contact and negotiation.
- Prior territory management experience preferred.
- High energy, excellent communication skills, and a strong work ethic required.
- Leadership Skills a strong plus for future growth opportunities
- Self-Improvement skills and set high standards for personal performance
- Excellent customer service skills
- Ability to perform at a high capacity in fast paced environment
- Must pass any drug screens and background checks
Monk JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
