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Shift Supervisor is responsible for overseeing the safe, productive, and efficient operation of all activities. This involves supervising shift personnel and ensuring that all Krispy Kreme policies are strictly followed. Additionally, this position is accountable for monitoring the proper running order of all equipment and performing maintenance and repairs as necessary. Other responsibilities include the following, but are not limited to:
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
On the Move
Get ready to get moving!.
This role will involve carrying and lifting boxes, decorating and packing doughnuts, sweeping or mopping, communicating with customers and fellow Krispy Kremers, filing orders and using the phone. You might lift up to 75 pounds from time to time. You’ll need a driver’s license too.
Guest Services
Shift Supervisor serves as a role model to team members and other Krispy Kremers. They set the tone and create an environment for exceptional customer service!.
You will know how to handle difficult situations with customers and other matters in the shop in a professional and humble way. We want all our customers to be happy with their experience in every one of our shops!. You’ll also ensure all our products are up to the highest standard – the Krispy Kreme standard. You’ll maintain shop organization, answer the phone, and communicate with our Support Center teams when needed.
Sales
You’ll work alongside the General Manager/Assistant Manager to achieve business plan objectives and profitability, and you’ll help lead sales, which can include Hot Light times, retail sales, fundraising, and suggestive selling.
Production/Equipment
You’ll discover ways to maximize efficiency in daily doughnut-making, and you’ll understand quality control procedures and coordinate production schedules to meet guest satisfaction.
You’ll get to know our equipment well by inspecting it and finding any issues that need fixing.
Safety and Sanitation
Make sure the shop is clean and safe!. Shoes, floors, overall cleanliness is always a top priority.
People
You’ll help the General Manager/Assistant Manager in recruiting, hiring, training, and all other needs, and you’ll supervise shifts and demonstrate leadership.
Requirement: All managers must be available to work any and all shifts.
If you think you have what it takes and are eager to join a team of Rock Stars and Doughnut Enthusiasts, APPLY TODAY!
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