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Description
What to Expect in the Role:
- Assist customers in the selection of goods ensuring that each customer receives professional service in person and on the phone. Be proficient with up-selling and cross-selling merchandise.
- Provide a friendly, professional, and inviting environment for customers to demonstrate a hospitality-based approach to retail. This includes greeting and acknowledging customers as well as engaging in meaningful conversations.
- Demonstrate solid product knowledge, including function and care.
- Maintain an awareness of all merchandise promotions, sales, and advertisements.
- Assist in floor moves, merchandising, display maintenance and store housekeeping.
- Assist in processing and replenishing merchandise. Participate in receiving and monitoring floor stock.
- Adhere to all Company policies, procedures and practices including signing, pricing, and loss prevention.
- Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
- Communicate customer requests to management.
- Promote and answer questions about the history of King Ranch to customers.
- Transfer and stock materials for the store.
- Stamp (personalize) selected leather goods.
What We Will Be Needing From You:
- Must be able to work a flexible schedule including weekends and holidays.
- Must have 1 year of retail or customer service experience. Previous experience in luxury goods or in the outdoor industry is a plus.
- Ability to work in a fast-paced environment and pick up information quickly.
- Ability to effectively problem solve and resolve conflicts within a retail environment.
- Team Player.
- Genuine interest and enthusiasm in the King Ranch brand, leather goods, the outdoors, craftsmanship, apparel, etc. or willingness to learn.
- Meticulous attention to detail in all aspects of work, from product handling to customer interactions.
- Excellent verbal and written communication skills including how to engage customers.
- Must have a high school diploma.
- Technical background in platforms such as Shopify, NetSuite, and Oracle is a plus.
