Sr Genesys Cloud Engineer contract Full Time

Hope you are doing well

Number of position : 3

Only Full Time – No C2C and No Contract

I, Abhishek would like to share a job opportunity as Sr Genesys Cloud Engineer in Irving, TX Remote location for a Fulltime position.

* In case, if you are not comfortable with this location, please share your preference with contact details for further requirements *

Kindly find the JD below and let me know if you are available for the same.

Sr Genesys Cloud Engineer
Job Location Irving, TX or Remote
Duration: Full Time

Technical/Functional Skills
•Bachelor’s degree preferred.
•Genesys Certified Professional Certification highly preferred
•Cisco Contact Center Certififcation (or related)
•Minimum 3 years of experience working on Genesys Cloud/Pure Cloud Contact Center platform
•Knowledge in IVR, Data tables, Call flow, emergency , Change, and Problem Management.
•Knowledge to design and develop complex call flows (Inbound, In-Queue, Outbound, Advanced ACD Routing, Data Tables, Integrations with Data Actions)
•Experience in Genesys Dialog engines and BOT flow development •3rd party integrations- Salesforce, e911, CCSP.
o bility to control or lead conversations with various support groups
•. •Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.
••Strong cross technical background with proven troubleshooting skills

Experience Required
•Typically, 3-4 years of experience working with Genesys cloud
•Contact Center Solutions: Extensive experience in designing, implementing and managing contact center services.
•System Integration: Proven experience in integrating Genesys cloud with other enterprise system.
•Genesys Cloud: Hands on experience with Genesys cloud architecture, API’s & tools
•Experience providing technical support & troubleshooting for Genesys cloud or similar systems.
•Experience working in industries that heavily rely on contact centers, such as telecommunications, customer service, finance or healthcare etc

Please reply me with your updated resume and required details:

Full Name:

Best number to reach you:

Work authorization/Visa Status:

Current Location:

Current Compensation:

Expected Compensation:

Best time to call you:

Waiting for your earliest response

Sincerely yours,
Abhishek Rana
Sr.

Technical Recruiter | Syntricate Technologies Inc.
Direct: (786) ###-####
LinkedIn–
Email: …@syntricatetechnologies.com | Web: www.syntricatetechnologies.com
Boston, MA

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