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[Customer Service / Remote] – Anywhere in U.S. / Competitive Pay – As a Customer Support Specialist you’ll: Respond to internal and external customer queries in a timely and accurate manner, via chat, email, or phone; Manage client incidents and requests through to resolution; Provide first-line diagnostic and troubleshooting support as well as technical expertise to answer customers’ questions; Drive customer adoption and support ad-hoc training; Prepare FAQs, upgrade notes, articles in Knowledge Base, and document support related to processes and activities…Hiring Fast >>
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