Virtual Receptionist – For Staffing Now (Job ID : 1295897) contract

Staffing Now is looking for Virtual Receptionist

Job Description / Responsibility

As a Virtual Receptionist, the individual will be the first point of contact for patients, ensuring their inquiries are handled efficiently and compassionately.

The ideal candidate will possess a strong understanding of behavioral health terminology and the ability to support patients with empathy and professionalism.

Responsibilities:

– Provide outstanding customer service to patients and families during telephone, email, and virtual interactions.

– Manage appointment scheduling, confirmations, and follow-ups for behavioral health services.

– Obtain and verify patient information and insurance details, ensuring accurate data entry into the system.

– Assist patients with insurance-related inquiries and provide appropriate resources as needed.

– Facilitate communication between patients and behavioral health providers, ensuring timely responses to inquiries.

– Maintain patient confidentiality in compliance with HIPAA regulations and organizational policies.

– Maintain accurate patient charts and records, ensuring seamless transitions between care providers.

– Support the administrative team with additional tasks as needed to ensure efficient operations.

Requirements

– High school diploma or equivalent required; additional education in healthcare or behavioral health preferred.

– Strong communication and interpersonal skills, with a focus on customer service.

– Ability to empathize with patients and maintain a supportive environment.

– Proficient in Microsoft Office and electronic medical record systems.

– Organizational skills with attention to detail and the ability to manage multiple tasks.

– 2+ years of experience in a healthcare or customer service role preferred.

– Knowledge of behavioral health terminology and services is a plus.

– Familiarity with insurance processes and healthcare regulations preferred.

Benefits:

– Work-life balance with a flexible schedule.

– Competitive pay.

– Generous PTO.

– Health benefits.

– Dental benefits.

– Vision benefits.

– Retirement package with employer match.

– Short-term disability + long-term disability options.

– Life insurance.

– Pay based on years of experience starting at $15.38/hour.

Job Location

United States

Tagged as: "AI"