Customer Service Full Time NEW

Job Title: Customer Service Representative
Overview:
Hobby Lobby is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. Our ideal candidate will provide exceptional service to our customers, ensuring their shopping experience is pleasant and efficient. As a Customer Service Representative, you will be responsible for assisting customers with their inquiries, managing transactions, and maintaining a welcoming store environment.
Key Responsibilities:
– Customer Interaction:
– Greet and welcome customers warmly as they enter the store.
– Assist customers in locating products and provide information about the store’s offerings.
– Answer customer inquiries via phone and in person, addressing concerns and resolving issues promptly and effectively.
– Sales and Transactions:
– Process sales transactions accurately and efficiently using the store’s point-of-sale system.
– Handle cash, credit, and debit card transactions, ensuring proper procedures are followed.
– Assist customers with returns, exchanges, and refunds according to store policies.
– Product Knowledge:
– Stay informed about current sales, promotions, and store events.
– Provide product recommendations based on customer needs and preferences.
– Maintain a thorough understanding of store products and inventory to assist customers effectively.
– Store Maintenance:
– Ensure the store is clean, organized, and visually appealing.
– Restock shelves and displays as needed to maintain product availability.
– Assist in setting up promotional displays and signage.
– Team Collaboration:
– Work collaboratively with team members to achieve store goals and objectives.
– Participate in team meetings and training sessions to stay updated on store policies and procedures.
– Assist with special projects and tasks as assigned by store management.
Qualifications:
– High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.
– Previous experience in retail or customer service is preferred.
– Strong communication and interpersonal skills.
– Ability to multitask and manage time effectively in a fast-paced environment.
– Basic math skills for handling transactions.
– Positive attitude and a genuine desire to help customers.
– Flexibility to work various shifts, including evenings, weekends, and holidays.
Physical Requirements:
– Ability to stand, walk, and move around the store for extended periods.
– Ability to lift and carry items weighing up to (specify weight, e.g., 30 pounds).
– Capability to perform repetitive tasks such as scanning items and operating the cash register.
Benefits:
– Competitive hourly wage.
– Employee discount on store merchandise.
– Opportunities for career growth and advancement within the company.
– Comprehensive training program to enhance your skills and knowledge.

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