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Our client, a top-tier global financial group, is seeking a Director – Call Center Support to join their team. As a Director – Call Center Support, you will be part of the Customer Transaction Processing department supporting wire transfer, ACH and SWIFT payment processing. The ideal candidate will have strong communication skills, attention to detail, and a solid understanding of banking and compliance regulations.
Job Title: Director – Call Center Support
Location: Hybrid Los Angeles, CA, US, 90017
Pay Range: $161,000.00 – $190,000.00
What’s the Job?
- Act as the primary point of contact for internal colleagues and external clients over telephone and via email regarding customer transaction processing.
- Strong understanding of wire transfer, ACH and SWIFT payment processing. Detailed understanding of payment platforms, relevant data formats including ISO20022, SWIFT messages, relevant governing, rules and regulations.
- Analyze customer account information, provide customer service regarding balances, transactions, and inquiries.
- Oversee the daily operations of the department workflows and communicate related information and priorities to team members.
- Generate reports on wire transfer activity, transaction volumes and performance metrics for management review.
What’s Needed?
- Outstanding verbal and written communication skills to interface with clients on the phone as well as through electronic mail, keeping messaging clear and concise.
- Ability to work independently prioritize tasks and manage deadlines in a fast-paced environment.
- Strong decision-making skills and effective communication skills and relevant operational experience.
- Detailed, oriented with a focus on accuracy and quality.
- Ability to develop and coach team members with proven ability to achieve results.
What’s in it for me?
- Competitive salary between $161,000.00 and $190,000.00 based on individual qualifications and experiences.
- Annual discretionary incentive award.
- competitive portfolio of benefits to its employees.
- Opportunity to work for a top-tier global financial group with a 400-year history.
- Connect with a diverse client base to local markets and the organization’s extensive global network.
If this is a role that interests you and you’d like to learn more, click apply now!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World’s Most Ethical Companies for the 14th year – all confirming our position as the brand of choice for in-demand talent.
