Dairy Queen – Shift Leader – Hallettsville – Urgently Hiring Full Time

Shift Leader
The Shift Leader provides leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts.

A shift leader must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive-thru and back-line food preparation.
Essential Functions
– Assist in the management of specific areas of restaurant during scheduled shifts.
– Ensure that restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods.
– Conduct orientation, training and evaluation of crew members in all functional areas.
– Assist hourly employees at the point of sale in the execution of product promotions.
– Ensure guest service in all areas meets applicable standards for quality, value and cleanliness.
– Handle minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints.
– May contribute in the execution of the restaurant’s business plan through specific job assignments and projects as determined by the management team.
– Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.
– Able to perform the duties of all other non-management positions.
– Informs immediate supervision promptly of all problems or unusual matters of significance.
– Perform other duties and responsibilities as requested by the management team.
Qualifications
– Must be at least 18 years of age
– High school diploma
– 1-year minimum of management experience at a restaurant chain
– Dedication to providing exceptional customer service
– Exceptional teambuilding capacity
– Strong math and Windows-based computer literacy
– Must demonstrate a high level of professionalism, good communication skills, strong interpersonal and conflict resolution skills
– Ability to work flexible hours and days to support business hours and needs.
For physical requirements of the position, please contact HR for the complete job description.

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