Senior Specialist, Business Systems Operations F

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .

Position Summary:

The Business System’s Operations team is located at the intersection of Product, Scheduling & Cell Logistics, IT, and System Support Teams. This is a multi-disciplinary role requiring skills in Product Operations, Process Improvement, Project Management, and Reporting & Analytics.

The Sr. Specialist Business Systems Operations should feel at home breaking down complex technical explanations for audiences of non-SMEs, defining and leading the resolution timeline of production defects, driving consensus across diverse groups of stakeholders as to system best practices, and rolling up their sleeves to execute and improve manual processes.

Process improvement’s identified and implemented by the Sr. Specialist Business Systems Operations will play a key role in the growth of Patient Operations. As Bristol Myers Squibb’s Cell Therapy business grows rapidly through the commercialization of its first CAR-T products, the processes supporting ongoing business operations for the GPS (Global Patient Services) system need to scale with the growth in size of its user base.

The Sr. Specialist Business Systems Operations reports through the Sr. Manager Business Systems Operations in the Global Patient Operations organization. Together they partner closely with teams from Product, Scheduling & Cell Logistics, Quality, Apheresis Operations, Learning & Development, Support teams from multiple integrated systems, and IT partners to drive the prioritization of maintenance releases and communication around production defects. They tactfully divide their impact across ongoing daily operational execution and longer-term projects to support the growth of the GPS System. The team owns the process and leads the response to critical Business Continuity Events impacting the system or healthcare providers’ ability to use it.

This is an exciting opportunity for a multi-faceted candidate to take on an growth-oriented role at the cutting edge of Cell Therapy.

Responsibilities:

Business Operations Management, Process Improvement

• Understand key Patient Operations, Scheduling and Cell Logistics, and Apheresis Operations business processes and workflows to support daily operational business needs
• Identify opportunities to streamline, automate, and innovate key Patient Operations business processes

Product Operations

• Own GPS Support production defect fix backlog, manage backlog intake and prioritize open defects based on business impact
• Conduct interviews with end-users and stakeholder to determine business impact of production issues
• Own communications channels for updates on resolution, available workarounds, and impact of production defects
• Partner closely with IT Support teams to quickly understand severity of issues and communicate resolution plans
• Own release delivery activities for maintenance releases, including testing review / approval and ensuring proper change management requirements are completed
• Manage user access request, approval, and training verification processes

Compliance:

• Own Patient Operations recurring quality review processes (internal and external user access, audit trail reporting, etc.)
• Manage relevant audit requests, findings, and remediation actions
• Manage Business System Owner responsibilities for maintaining compliance in operations of Global Patient Operations Systems
• Own definition and monitoring of Patient Operations Sarbanes-Oxley controls
• Support maintenance and enhancement of business continuity plans
• Monitor and ensure progression of GPS Corrective and Preventative action records through our Quality Management Systems

Reporting:

• Analyze Key Performance Indicators (KPIs) to determine the success of our Product Management, IT Support and order exception activities and present to Patient Operations Stakeholder groups
• Support cross functional reporting requests, partner with business insights & analytics and enterprise data lake teams for reporting & data requests & questions
• Partner with IT and Stakeholder groups to gain greater understanding of how our users interact with our system and analyze that data for key learnings and enhancements

Qualifications:

Required Qualifications:

• Bachelor’s degree
• 3+ years of experience working in the technology / healthcare / or supply chain preferably as a business analyst, product manager, or project manager
• Experience in supporting major system implementations / deployment
• Demonstrate excellent written and verbal communication
• Demonstrate the ability to work in a high pace and frequently shifting environment
• Adept problem solver and process improver
• Basic understanding of software development lifecycle and agile development methodology

Preferred Qualifications:

• Bachelor’s degree in science or technology
• Knowledge in operations of validated GMP/GXP systems
• Experience in writing user stories in JIRA
• Software validation experience

The starting compensation for this job is a range from $$82,000 – $102,000,

plus incentive cash and stock opportunities (based on eligibility). The starting pay rate takes into account characteristics of the job, such as required skills and the geographic location where work is performed. Final, individual compensation is decided commensurate with demonstrated experience. For more on benefits, please visit our BMS Careers Site. Eligibility for specific benefits listed therein may vary based on job and location.

Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as Transforming patients’ lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement.

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