At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you’ll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we’re committed to driving our triple bottom line People, Profit, and Planet by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!
Position Summary:
As a Logistic Specialist, you hold a pivotal role as a highly valued team member. Your primary responsibility will be to maintain and enhance Logistics Operations with Third Party warehouses and Nespresso. In this role, you will play a crucial part in monitoring KPIs, ensuring unwavering compliance, conducting meticulous audits, delivering exceptional internal customer service, and spearheading transformative process improvement and cost savings projects. With a primary focus on Logistics Resource Planning, capacity management, and compliance, your expertise will be instrumental in driving our success. We invite you to join our dynamic and collaborative environment, where your skills and contributions will undoubtedly make a significant impact.
Location: Role will be located at our new 3PL site in Somers, WI
Key Responsibilities:
Oversees daily order fulfillment backlog and determines when DCs need to be shutoff due to backlog
Leads logistics consumer complaints process and resolution for B2C and Trade
Facilitates weekly and monthly complaint reviews with key stakeholders at Nespresso and 3PL
Leads the 3PL engagement program by developing and implementing processes for recognizing employees
Leads Pick-to-Light SKU slotting by issuing weekly planogram for 3PL based on marketing plans
Key logistics support for marketing and promotional activity by collaborating in weekly activity meetings
Leads daily order volume forecasting for 3PL and tracks 3PL daily order fulfillment performance
Ensures 3PL has all promotional details and that inventory is in place at all DCs time of promotion
Escalates operational related issues to leadership prior to promotion to limit cost and complaint issues
Participates in NCE Weekly and Monthly Operational Reviews at national level
Ensures the high priority issues are reviewed, actions are implemented, and resolutions are sustained
Participates in GEMBA, LER, and other process improvement activities as project leader
Leads safety and quality compliance within 3PL operations, ensuring working environments are up to Nestle SOPs
Ensures all safety related issues are root caused, resolved, and escalated to the appropriate parties
Ensures 3PL DCs are prepared and excel in all compliance related audits (i.e. TQM, RSA,ISO etc)
Leads all internal audit preparation and is capable to answer audit questions
Supports daily logistics related requests from 3PL, HQ, Marketing, TQM, B2C, Trade and Internal Controls
Participates in warehouse visits and tours for visitors (i.e. planning, lead when manager is unavailable, etc)
Review, update, implement, and sustain SOPs and Procedures for Operations and Systems
Leads special projects related to fulfillment, systems, and 3PL operations
Ensures after hours coverage as needed for order flow issues and during peak periods and month-end
Experience and Education Requirements:
BA/BS Degree required (Industrial Engineering, Finance, Supply Chain Management, Business Administration or equivalent preferred).
At least 5 years of supply chain, manufacturing/distribution/warehouse operations, inventory control, or physical logistics experience, preferred
Professional experience in Logistics/EDI/Stock Reconciliation and dealing with 3rd Party Warehousing
Evidence of successful process improvement leadership in operations and/or supply chain preferred
Strong working knowledge of Electronic Data Interchange and Warehouse Management Systems preferred
NCE/DMAIC/GSTD experience preferred.
Preferably previous experiences in consumer goods industry and/or B2C , retail logistics
Flexibility and adaptability to the demands and requirements of a fast-paced environment with multiple priorities.
Ability to work on and lead multiple projects and assignments simultaneously.
Change management and leadership skills with clients at all organizational levels.
Strong communication and presentation skills.
Ability to identify and resolve operations and logistics business issues at the floor level.
May be required up to move or lift up to 40 pounds.
High proficiency in using Microsoft Word, Excel, and PowerPoint.
Up to 10% travel.
Requisition ID: 306563
Nestl Nespresso USA is an equal opportunity employer and is looking for diversity in qualified candidates for employment. If you require an accommodation in order to view or apply to open position, please dial 711 and provide this number to the operator: 1-800-###-####.
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