Accounts Payable Customer Service Full Time

Job Summary

This position will be handling all incoming and outgoing communication via phone and email to assist vendors and internal customers with Accounts Payable related inquiries, such as invoice and payment status, completeness of vendor records in our computer system, vendor statement questions, etc.

Essential Duties and Responsibilities

• Answer and respond to all incoming inquiries for the Accounts Payable department via phone and email.
• Provide substantive answers to inquiries from vendors and internal customers in a timely and professional manner
• Research and process correspondence pertaining to accounts payable to include but not limited to: vendor statements, email inquiries, outstanding invoices, invoice discrepancies, prior balances due and outstanding checks.
• Serve as the accounting department assistant performing other job tasks as needed during peak times.
• Assist with reviewing, archiving, and retrieving documentation as needed for audit requests.
• Accurately process vendor invoices as assigned during peak times.
  • Data Entry of invoices
  • Proper GL coding for each invoice
  • Review Approvals to submit items for processing
  
  
• Participate in projects, meetings, and/or training, as well as complete other assignments as requested by management.

Minimum Qualifications, Education and Experience

• 2 years of experience in bookkeeping, accounting, or payroll.
• College training will substitute for the required experience on the basis of thirty semester hours for one year of experience.
• Experience with Excel, Great Plains, and Basware software preferred.
• History of handling customer service inquiries preferred.

Physical Demands

This position often requires sitting, standing, walking, bending, twisting reaching with hands and arms, using hands and fingers, handling, constant talking, and hearing. This incumbent must have the visual ability to read computer screens and written materials. They must also be able to lift over 20 pounds, occasionally.

Working Environment

Representatives work in a corporate office setting with low to moderate noise level.

Pay Range: $21.00 – $23.00 / hr.

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Tagged as: customer service