Aftermarket Service and Installation Technician

Position Title: Aftermarket Service and Installation Technician

Reporting To: Service Manager

Experience: 5+ years in industrial installation, commissioning, maintenance, installation supervision and service. The ideal candidate will have foundry and/or power plant experience. Military service will be considered an asset.

Strong mechanical aptitude is a must; electrical/instrumentation experience will be a benefit.

Degree Required: Technical associate degree is preferred and/or equivalent experience.

CAD Capabilities: AutoCAD knowledge and ability preferred. Must be able to read and interpret engineering drawings.

Software: OFFICE 365, SAP, Lotus Notes knowledge and ability preferred. Must be able to use Microsoft office software: Word, Excel, Teams, Outlook.

Travel: Approximately 70-80%

Direct Reports: None

Location: Atlanta, GA, or home office.

Language Requirements: English fluency required. Spanish ability preferred.

Work Hours: Normal hours of operation in most cases, but may, in rare cases, require off-shift and weekend support and to help the team to respond to emergency service, installation, commissioning and spare parts requests for customers that operate 24/7 operations.

Salary Expectations: $50,000 to $70,000 based on experience with potential for up to 10% bonus based on A) installation success B) service budget goals C) client satisfaction.

Responsibilities:

1. Company Policies: Rigorous compliance and implementation of the processes, procedures, directives, and company policies.

2. Maintenance Recommendations & Supervision: Customer equipment and spare parts review, recommendation, and field maintenance supervision.
3. Field Installation Supervision: Supervision of new equipment installations and commissioning through plant personnel and field contractors (leadership skills).
4. Service Reporting & Documentation: Proper documentation of customer problems along with matching service and spare parts recommendations.
5. Aftermarket Sales: Responsible to promote aftermarket service and spare parts. Responsible for all Aftermarket opportunity: implementing the related proposal and carrying out the negotiation with the customer up to the acquisition of the Purchase Order. Ensuring that the customer’s PO is in compliance with Magaldi Technologies Proposal.
6. Project Manager Support: Assist the Project Manager during the Job’s execution including turn-key projects.
7. Warehouse Support: Assist in shipping and receiving when needed.
8. Budgeting: Assist the Aftermarket Service Manager during preparation of the annual budget for spare parts and service. Responsible for the annual assigned budget and for periodically updating the forecast.
7. Scheduling: Help the Aftermarket Service Manager maintain and execute a proper service schedule.
7. Customer Satisfaction: Ensure that customers throughout North America are happy with their Magaldi supplied equipment and that it is running to its optimal level through pro-active visits and regular communication.
8. Safety: Ensure that all activities are within full compliance of Magaldi, our customers, and all local, state and national EH&S standards.
9. Troubleshooting: Be the local technical service expert when it comes to diagnosing faults, repairing equipment, and recommending preventative maintenance.
10. Travel: Be responsible when making all travel arrangements, including airfare, hotels, and rental vehicles required for business travel. Some international travel will be required. Adhere to all Magaldi travel policies. Prepare monthly company expense reports and expense summaries for customer invoices.

Pay Details: $70,000.00 to $75,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.