Airport Lounge General Manager Full Time

Unit Description

Sodexo Live! Airline Lounge Segment has an exciting opening for a Lounge General Manager at the brand-new Polish Airlines Lounge at O’Hare International Airport in Chicago, IL. This luxurious space is dedicated to elite passengers, providing them with a unique travel experience, including upscale dining, premium cocktails, and exclusive relaxation areas. As we prepare to mobilize the lounge, we are seeking a dynamic and energetic General Manager focused on elevating the guest experience to the highest standard.

We are seeking a GM fluent in the Polish language. This is required, if not, highly preferred for our GM.

The Polish Airlines Lounge offers guests the opportunity to relax and rejuvenate with a menu that features a mix of contemporary international cuisine and Polish classics. Guests can enjoy a selection of fresh, seasonal courses or sip on premium beverages from the full-service bar. As the General Manager, you will lead the daily operations and manage a dedicated team of bartenders, cooks, supervisors, and appearance care staff, ensuring a seamless guest experience that reflects our luxury brand.

This is a hands-on manager role, actively involved in daily service operations. The ideal candidate will have extensive experience in food, beverage, and culinary services, a strong attention to detail, and a deep commitment to customer service excellence, all while maintaining signature safety and service standards. You will also be responsible for managing financials and cost controls to meet both Sodexo and Polish Airlines business goals.

If you have experience managing food and beverage outlets at a high-end hotel, private club, or other upscale hospitality venue, we want to hear from you!

The successful candidate will:

• Oversee daily food operations, ensuring the delivery of a high-quality product in line with Polish Airlines premium standards, including a full à la carte dining experience.
• Achieve both company and client financial targets and goals, contributing to the ongoing success of Sodexo Live! and Polish Airlines.
• Develop and maintain strong client and customer relationships to ensure brand alignment with Polish Airlines service philosophy.
• Motivate, coach, mentor, and develop frontline (hourly) staff, embodying the spirit of a customer-focused culture.
• Ensure Sodexo standards are met, including compliance with company food and physical safety programs.

Is this opportunity right for you? We are looking for candidates who:

• Have a proven track record demonstrating strong leadership skills, with the ability to work collaboratively at all levels of the organization, maintaining Polish Airlines premium customer service ethos.
• Are able to manage multiple priorities, exhibit professional communication skills, and share a passion for delivering top-tier customer service.
• Exhibit flexibility to take on additional responsibilities as needed to support Polish Airlines brand and the evolving demands of elite travel.
• Have experience with automated food inventory, ordering, production, and management systems, as well as menu graphics programs.
• Must be able to pass a TSA background check and obtain an O’Hare Airport Badge.

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Paid Airport Parking. Compensation is fair and equitable, partially determined by a candidate’s education level or years of relevant experience. Salary offers are based on a candidate’s specific criteria, like experience, skills, education, and training.

What We Offer

Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Qualifications & Requirements

Basic Education Requirement – Bachelor’s Degree or equivalent experience

Basic Management Experience – 5 years

Basic Functional Experience – 5 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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