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Serve as primary contact as it relates to all enrollment tasks for assigned book of business, which include multiple group customers; maintain satisfied customers by providing superior service and practice attention to detail in various responsibilities. Answer member, provider, and group customer phone calls; adhering to department expectations for answering calls and providing friendly customer service. Follow established procedures to maintain enrollment data in applicable systems and databases based on customer request, electronic file, or internal reports; seek guidance from superiors (mentor, team lead, supervisor) for non-standard enrollment inquiries. After new employee ramp-up period: employee is expected to meet or exceed departmental established productivity, quality, and turn-around standards; follows department guidelines to track own work completed.
Once fully trained, take ownership of assigned workload following established procedures; frequently or periodically may req…Enrollment, Associate, Representative, Remote, Microsoft, Health, Retail, Healthcare
