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Virtuoso® is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors in 54 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with more than 2,300 of the world’s best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Normalized annual sales of (U.S.) $28-$32 billion make Virtuoso a powerhouse in the luxury travel industry.
For more information, visit www.virtuoso.com.
As Virtuoso continues to scale our BI department, the Business Intelligence Director is responsible for managing a team of BI Analysts as well as providing data analysis, data visualizations, and partnering with various internal teams across the organization to provide insights.
Essential duties and responsibilities include the following. Other duties may be assigned.
Provide advanced data analysis to inform business strategies and drive partner engagement.
Work with analytics engineering to combine data sources to discover insights, identify trends, and investigate anomalies.
Develop data visualizations using Tableau that inform business users of performance, opportunities, and room for improvement across our product offerings.
Manage and mentor a team of BI Analysts to deliver the best possible Tableau dashboarding products for both internal and external audiences.
Support, deliver, and explain reporting across the business to inform users of how reports operate, what they are displaying, and what they mean.
Work with complex projects and business requirements while making output user friendly and comprehensive.
Perform root-cause analysis and seek to understand the data.
Ability to work in a white space environment and be creative.
Perform ad-hoc analysis around all product types within the Virtuoso network.
Educational and Skills Requirements:
Bachelor’s degree in any quantitative field (business, math, finance, statistics, computer science, engineering, etc.)
7+ years of in-depth experience working on business intelligence projects with broad industry scope, as well as prior experience interacting with external contacts or clients.
5+ years working with Tableau
7+ years working with SQL
Minimum 3 years people management experience
Detail oriented with strong sense of data accuracy
Advanced data visualization skills and admin knowledge in Tableau
Advanced SQL skills (Snowflake experience a plus)
Advanced knowledge of the principles of data analysis and data quality
High level of attention to detail
Creative problem solving
Strong written, verbal, and interpersonal communication skills
Travel Requirements:
Infrequent travel may be required to attend company events (1-3 trips per year).
Travel will be primarily domestic but may include some international.
Type/Nature of Contacts:
Internal: Key job contacts are primarily with director level staff and above outside of the job’s immediate work unit/department.
External: Contact possible with members, partners, and outside vendors.
We offer a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) savings plan, and more. Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.
Pay ranges are intended to cover roles based across the United States. An individual’s base pay depends on various factors including geographical location, experience, knowledge, skills, and abilities of the applicant.
