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Position Title: Customer Service Representative
Wage: $14.00-$15.00 per hour
QPS Employment Group is seeking a motivated and detail-oriented Customer Service Representative to join a great team. As part of the customer service department, you will be responsible for assisting customers with inquiries, product selection, and order management to ensure a seamless and satisfying customer experience. This role requires strong communication, problem-solving, and multitasking skills, along with proficiency in software tools and customer relationship management.
Customer Service Representative Responsibilities include but are not limited to:
– Handle inbound telephone calls and respond to customer inquiries promptly and professionally.
– Understand customer needs and provide tailored solutions using effective customer service techniques.
– Assist customers with product selection and provide detailed product information.
– Track open orders, resolve outstanding issues, and follow up on backorders to maximize shippable orders.
– Use various software tools to manage customer accounts, research solutions, and communicate clearly with customers.
– Maintain accurate documentation and records of customer interactions and transactions.
Customer Service Representative Requirements:
– Minimum 2 years of customer service experience required.
– High school diploma or equivalent required; Associates or Bachelors degree in Business, Sales, Marketing, or a related field preferred.
– Strong computer skills, including proficiency in Microsoft Word and Excel.
– Excellent communication skills, especially over the phone.
– Attention to detail and the ability to manage multiple tasks and projects.
– Strong decision-making abilities and the capacity to work independently.
– Ability to prioritize tasks in a fast-paced environment.
– Knowledge of customer service best practices and a commitment to delivering high-quality service.
…@qpsemployment.com
IND118
About us:
QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the Midwest. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment.
Why Work with QPS?
-Access to sought-after positions with leading employers
-Dedicated placement specialists who will guide you through every step of the job search process
