This position is a liaison between our ePost Global team, Billing, Commercial, Support, Operations, and our customers to ensure that all customer specifications are met. A key focus of this position is timely and effective communication with internal and external customers regarding all inquiries. This position will be onsite at the Cypress, California facility.
Job Knowledge & Skills
?. Bachelor’s degree in a discipline related to functional work role with 3-5 years of relevant work experience with international mail & parcel logistics OR demonstrated ability to meet the job requirements through comparable years of applicable work experience.
?.
Able to apply broad work experience and knowledge when analyzing complex problems.
?. Must be able to consistently identify critical elements, variables, and alternatives to develop solutions.
?. Must be able to organize/prioritize existing resources and incorporate new information to implement the most effective solutions.
?. Able to communicate clearly and courteously with those who need to know of decisions/actions/problems.
?.
Able to apply excellent business acumen and collaborative skills when resolving problems.
?. Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, Microsoft Office software (highly recommended to be at least highly proficient in Microsoft Excel), MAC, or other technical tools in completing assignments.
?. Able to apply expertise in all the tools or applications used to complete work assignments.
?. Able to mentor junior-level team members in using tools and/or systems in the position.
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Requires excellent communication skills with the ability to state messages in a clear manner by using language that is easy for others to understand.
?. Able to explain programs, policies, and procedures in language that is understood by others.
?. Must be able to modify communication style, both formal and informal, to match the appropriate level of the audience targeted.
?. Requires a strong understanding of the impact of a message on the organization or customer.
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Able to write with the clarity and precision necessary for the work being performed.
?. Be able to stand/walk for long periods of time, frequently push, pull, bend, reach, and lift up to 49 pounds, with or without reasonable accommodation.
?. Additional job requirements may be listed on the staffing requisition.
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