Company Overview:
If the following job requirements and experience match your skills, please ensure you apply promptly.
Everything we do is for educators. We’re partnering with them to advance a bold vision for education that boosts district performance and student success. At Follett Software, we empower educators across roles with technology that streamlines processes and manages information and resources to improve their schools, increase student success, and drive the future of education. We believe that by empowering educators to amplify their impact on students’ lives, we can change the world. Our goal and mission is to drive the future of education. We are inspired by educators to deliver transformative technology. Our innovative, connected solutions simplify challenges and offer a seamless and intuitive experience.
Position:
The Customer Services Lead performs all standard duties of both Customer Service and Order Fulfillment utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Customer Services Lead may provide direction to other team members and solve escalated customer issues.
The Customer Services Lead models and shares customer service best practices with all team members to deliver a delightful customer experience, including interpersonal habits (e.g., greeting, professionalism, courtesy, etc.) and service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Perform customer service and order fulfillment responsibilities as required, including but not limited to:
To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Qualifications include:
EEO
Follett Software provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We are committed to providing reasonable accommodations to individuals with disabilities and disabled veterans. If you are interested in applying for employment and need assistance or an accommodation in the application process due to a disability, please contact us by email and let us know the nature of your request and your contact information.
Email: …@follettsoftware.com
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Tagged as: "AI"
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