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Data Entry Customer Service
Department: Talkishco
Employment Type: Full Time
Location: Dallas, TX
Compensation: $16.50 – $26.00 / hour
Description
Job Title: Data Entry Customer Service Representative
Company: Talkishco
Location: Dallas, TX
About Talkishco:
At Talkishco, we offer a range of sales solutions to businesses, including sales consulting, lead generation, sales training, sales outsourcing, and CRM implementation.
Job Description: The Data Entry Customer Service Representative at Talkish Co. is responsible for efficiently entering and managing customer data while providing excellent service to clients. This dual-role position combines data entry tasks with customer service responsibilities, ensuring accurate information processing and timely support for customer inquiries and concerns.
Pay: $16.50 – $26.00 per hour
Key Responsibilities
- Accurately enter customer information, transactions, and updates into the company’s database.
- Verify and correct data to maintain accuracy and integrity in all records.
- Respond to customer inquiries via phone, email, or chat, addressing questions or resolving issues in a professional and timely manner.
- Assist customers with order placement, tracking, and returns, providing detailed and clear instructions as needed.
- Maintain and update customer records, ensuring that all relevant information is accurate and up to date.
- Collaborate with internal departments to resolve customer complaints and issues efficiently.
- Follow up with customers to ensure their concerns have been addressed and to confirm satisfaction.
- Monitor and report recurring issues to management to help improve customer service processes.
- Perform general administrative tasks, such as filing, scanning, and managing communications.
- Adhere to company policies and procedures when handling customer data and sensitive information.
Skills, Knowledge and Expertise
- High school diploma or equivalent; additional education or certifications in data entry or customer service is a plus.
- Previous experience in data entry or customer service roles is preferred.
- Strong typing and data entry skills, with a focus on accuracy and speed.
- Excellent written and verbal communication abilities.
- Proficiency in Microsoft Office (Word, Excel) and data management systems.
- Ability to handle multiple tasks and work efficiently under pressure.
- Strong problem-solving skills and the ability to maintain a positive attitude when dealing with customers.
- Attention to detail and the ability to maintain confidentiality with sensitive customer information.
Benefits
- Competitive salary
- Opportunities for professional development and growth
- Collaborative and supportive work environment
- Health benefits package
- Paid time off and holidays
