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Description
Tile: Dispatcher/ Controller
Status (exempt/Non-Exempt): Non-Exempt
Reports to (Title): Control Center Manger
Union Position: Yes
Join Transdev at Foothill Transit Arcadia and become a part of the largest private-sector operator of transportation inNorth America one that cares about its employees, passengers, and the communities they serve.
Why Work with Us?
– Competitive Wages beginning at $26.37/hour
– Top pay $42.00/hour after 4 years
– Comprehensive benefits
– Career advancement opportunities owing to Transdev’s presence in over 200+ communities across North America
Overview of Position:
The Dispatcher role requires excellent communication, problem-solving, customer service and multitasking skills. The ability to able to work in a high-pressure environment, making quick decisions and providing direction to multiple operators. Dispatcher will oversee the daily schedules of buses and provide driving directions, troubleshooting, and coordination with maintenance teams. Dispatchers will monitor traffic conditions and weather updates to ensure that buses can operate safely.
Key Responsibilities:
- Responds, records, and resolves customer feedback via multiple channels communicates and coordinates with internal departments to help meet customer needs.
- Performs weekly audits that meet Transdev’s policies and procedures.
- Schedules buses and drivers for transportation routes via Radio and window Dispatch Work
- Serves as an emergency contact for operators in the field. Responds to emergency situations and reroutes buses to avoid traffic or accidents.
- Communicates with operators on delays with their routes, mechanical issues, incidents, and accidents.
- Communicates and coordinates with internal departments, supervisory and operator personnel.
- Monitor on time performance using GPS tracking system to ensure buses are adhering to schedules on time performance and route changes such as detours.
- Maintains necessary transit records, logs, and reports.
- Answers calls from clients and send email updates regarding service changes, missed service, incidents, and accidents.
- Records and logs all operator absence, no call no show and lates. Works diligently to schedule all open work.
- Train new Dispatchers and ensures compliance with safety regulations.
- Other Duties as required.
Education, Licensing, and Certifications :
- This position requires a High School Diploma or equivalent, such as GED
- Must be 21 years older.
- CA ONLY- VTT Certification
- Must have a good driving record.
- Must possess or be able to maintain a valid Class B or higher Commercial Driver’s License with Passenger endorsement and Air brake endorsement
Education and Experience Preferred:
- Two years transit related experiences
- College coursework
- Previous bus r heavy duty vehicle driving experience preferred
- One to two years Dispatch and/or customer service experience preferred
Skills and Knowledge required:
- A valid Class B or higher Commercial Drivers License with Passenger and Airbrake endorsements required
- Moderate to proficiency with Microsoft Word, Excel, and PowerPoint Programs computer skills with knowledge
- Moderate to Advance typing skills
- Ability to organize logical and efficient schedules and route and adapt to rapid changes
- Ability to read, comprehend and understand a map, and interpret Transit systems operating routes, regulations, policies, phase and route
- Ability to operate a commercial vehicle and assist with handicap passengers when needed
- Ability to use multi-line phone system and manage multiple tasks concurrently.
- Ability to interact professionally with internal and external customers on all levels and be able to work with diverse groups
- Strong Written and oral communication skills
- Clear speech and pleasant phone demeaner
Pre-Employment Requirements
- Drug testing and criminal background check
- Ten years of Employment Verification (including gaps in employment)
- Testing related to job requirements.
- Must be able to maintain a DOT medical card.
Physical Requirements:
- The physical demands are representative of those that must be met by an essential function.
- While performing duties of this job, the employee is regularly required to stand; walk; use hands to manipulate, handle or feel; reach with hands and arms; and talk or hear.
- Employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift up to 25lbs.
- Must be able to work shifts or flexible work schedules as needed.
- Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities.
- Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
If you have any questions, please contact us at (626) ###-####
About Transdev:
Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in seventeen countries and provides passengers every day the freedom to connect to what they care about in their cities.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster:
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
