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Experienced Crushing and Screening Field Service Technician ($3,000 SIGN-ON BONUS) Job Category: Service Requisition Number: EXPER004486 Apply now Posted: November 14, 2024 Full-Time Locations Showing 1 location Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.Benefits include:Paid Time Off (PTO) Plan – Up to 96 hours of PTO in your first year + 8 company paid holidaysMedical, dental, and vision insuranceLife and AD&D InsuranceRetirement Plans – 401K and Roth 401K, eligible employees can receive a company contribution up to 7%Tuition ReimbursementEmployee Assistance Program (EAP)CEFCU – Citizens Equity First Credit Union – Employees have access to services including payroll deductions, savings accounts, loans, VISA card, and more.Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.The Field Service Class A technician works with minimal direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer’s site in a manner that reflects the company’s vision of working as “One Professional Team.” Pay Rate: $36.50 – $52.60 per hour (dependent upon education & experience)Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Maintains truck and crane inspection logs on a daily basisCompletes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS codeTransmits photos, timecards, service reports, and other information through e-mailMaintains good customer records on jobs that have been assignedMaintains credit card receipts for accounting purposesWorks with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needsCommunicates with customers on the diagnosis and status of repairs, parts, and other concernsTeaches and coaches other technicians in the fieldPromotes Wagner Equipment Co. to customersAccurately troubleshoots and repairs CAT equipment the first timeReads, understands, and applies electrical and hydraulic schematics to repair workSafely rigs or hooks components for liftingRemoves, repairs, and installs major components in varying configurations of equipmentMaintains tooling in good working order as per MSHA and OSHA regulationsMakes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcherMaintains service vehicle in safe and good repairOther duties as assigned by managerPreferred Experience:Repair and maintenance on equipment of various manufacturers including Metso, McCloskey, Masaba and J &MRepair/service/rebuild knowledge of Rock Crushers (Jaw, Cone, Impact) both stationary and mobile track units.Repair/service/rebuild knowledge of Screen Plants both stationary and mobile track units.Repair/service/rebuild knowledge of Conveyors both stationary and mobile units.Knowledge of machine conveyor belt replacement/repairs/adjustments.CAT Engine Tier 4 Emissions/DiagnosticsElectrical and hydraulic troubleshooting experience (Both Cat and Manufacturer systems)Replacement of wear items: Blow bars, cone liners, wear plates, screens, flashing, etc.Welding and fabricationMachine inspections for Rental Fleet return units and New Machine Pre-deliveryRequired Education and Experience:High School Diploma or GEDRelevant CAT related courses5+ years’ experience servicing heavy equipment1-3 years administrative/clerical experience3-5 years customer service experience3-5 years sales experienceAdditional Eligibility Requirements:DOT Health CardClass D Driver’s LicenseMSHA LicensePhysical Demands & Competencies:Standing, walking, talking, sitting, use of hands & hearingAscending or descending ladders, stairs, etc.Heavy work that includes lifting and/or moving objects up to 100 pounds or moreData Entry, telephone, reading/writing, reasoning, organizational, communication & math skillsSafety & Product KnowledgeBasic Knowledge of Microsoft Word and OutlookIntermediate Knowledge of DBSIntermediate Knowledge of ET/SIS/SIS Web/STWAbility to work independently with little or no directionWell-rounded knowledge of CAT equipmentWork Environment:Noise: LoudIndoors and OutdoorsTravel Requirements:75%- 100%Other Duties:Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.
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