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Job Description
Why iCrossing
For over 20 years, iCrossing has been partnering with the world’s largest B2B and B2C brands to provide connected marketing & technology solutions that transform brand experiences and marketing strategies into superior business outcomes. Our human centric approach evolves customer experience, employee experience, and user experience across digital and physical channels powered by data and intelligent creative.
We believe our biggest asset is our combination of different backgrounds, cultures, and disciplines that come together to form iCrossing community. What we do starts with our people.
We are part of the Hearst Corporation, the world’s leading media, entertainment, and content company, which gives us access to the most valuable data and insights, talent and audiences.
About this job
The Delivery Solutions team is responsible for leading, delivering, and managing complex digital solutions for our clients – spanning strategy, analytics, design, technology development, and media. Delivery Solutions professionals manage projects through scope/discovery, estimation, UX, Creative, and Technical development/deployment in an Agile environment managing multiple and simultaneous projects. This team also prides themselves in strong client relationship management, team leadership, and complex delivery management with both internal and external teams.
Want to work with Delivery Solutions but don’t see a job that fits your background right now? Apply here to be considered for future opportunities with this team.
What you’ll do
- Manage project workstreams through the full development lifecycle while serving as a primary communication point with client’s other creative and technology partners.
- Track sprint progress and manage program backlogs. Work in a dynamic environment with onshore and offshore development teams.
- Understand projects and communicate tasks and blockers.
- Manage project budgets against variances in profitability, burn and operational efficiency.
- Maintain project plans, resource assignments, and other project related documents and publish to appropriate stakeholders, including regular updates to iCrossing’s resource planning system.
- Build dynamic partnerships across iCrossing practices and client teams to best support program goals and evolve delivery approach to stay in alignment with client business needs.
- Develop and sustain relationships with client stakeholder, external agency partners, project owners and client management leadership.
- Partner with account leads to manage account health and setup business for continued and future success.
- Interact with senior and executive level management as needed regarding project, expected business outcome, contract/ engagement administration (SOWs, Change Orders, etc.).
- Enforce delivery excellence and compliance while managing the quality and timeliness in order to deliver on time, within budget, meet revenue / margin targets and meet contractual obligations.
- Identify risk and develop plans for risk mitigation.
- Use program management tools, technology management tools, knowledge repositories and team collaboration systems (Smartsheets, Aha!, Jira, Confluence, MSFT Teams, Slack, Box, etc.)
Who you are
- Proven experience in delivery solutions/project management in digital marketing, consultancy, or strategy field.
- Strong client management, project management, and organizational skills.
- Able to multitask and manage multiple workstreams (projects) effectively and efficiently.
- Able to communicate technical concepts to non-technical audiences.
- Able to interact, manage and influence key stakeholders.
- Possess an understanding of financial, budget and vendor contract management.
- Able to scope out and estimate various digital marketing projects.
- Understanding of business requirements, user stories, and acceptance criteria.
- Able to understand and oversee creative processes.
- Strong verbal, written and communication skills
- Able to adapt to rapidly changing business needs and priorities.
- A positive “can do” attitude with a focus on the success of the team over individual successes.
- Commitment to applying ingenuity and determination to find the best possible options to support business needs.
- Willing to take ownership of outstanding issues and establish a high level of credibility with others in the organization.
- Respect for other people’s opinions and desire to work to create an environment of trust.
Our Mission & Values
The iCrossing mission is to Transform Experiences. The “we” is implied, but never taken for granted. This mission impacts the way we work, the way we think, the way we treat one another, and the way we evolve into what we want to be. We operate as a community of humans, and we can adapt and evolve because we are guided by values not rules. Our core values map back to our vision.
Be Kind: lead with compassion. What you truly know about someone’s life is very little.
Lead with Candor: know the line. Is what you say true, good, and useful?
We Before Me: lead for others. The sum is always going to be greater than the parts.
We evolve clients for a human-centric future – creating a better world for everyone.
