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Helpdesk Technician, Level 2, Chicago, IL
Summary:
This Helpdesk Technician, Level 2 job will provide hands-on technical support related to computer systems, hardware, or software. It will require strong technical knowledge and effective on-site and remote communication to both understand problems and explain their solutions. This Helpdesk Technician, Level 2 role will continuously work under the guidance of the IT Manager. This position is hybrid Onsite and Remote and candidates need to be local in or near Chicago, IL.
Helpdesk Technician, Level 2 Responsibilities:
– Monitor the company’s IT ticketing system.
– Provide tier 1 and 2 (First Call Resolution) support to employees both in-person and remotely.
– Escalate higher-level IT issues to the IT Manager and assist with solutions as needed.
– Research potential software solutions as needed.
– Train end users as necessary in the proper use of IT software and equipment.
– Perform software and hardware installations and maintenance.
– Support new hires with equipment and software purchasing and set-up.
– Identify recurring issues and help create solutions.
– Review and maintain inventory of IT assets.
Helpdesk Technician, Level 2 Qualifications:
– Bachelor’s degree is preferred.
– Experience using a Helpdesk ticketing system.
– Need experience with Office 365.
– Experience with SharePoint is a plus.
– 3-5+ years of general IT support experience.
– Strong knowledge of computer systems.
– Strong diagnostic and problem-solving skills.
– Experience troubleshooting Windows Operating Systems, Mac Operating Systems, and G Suite products.
– Excellent written and verbal communication skills with the ability to communicate in technical and non-technical language.
– Excellent people skills (outgoing, approachable, motivated to help), including training end-users.
– Ability to work independently or as part of a team.
– Ability to conduct research into various computing issues as required.
– Keen Attention to detail.
– Experience supporting a remote workforce.
– Ability to multi-task and adapt to changes quickly.
– Ability to collaborate across functional teams.
– Must be able to read, write and speak fluent English.
Keywords: Chicago IL Jobs, Helpdesk Technician, Level 2, Office 365, IT Support, Windows OS, Mac OS, G Suite Products, SharePoint, Computer Systems, Help Desk, Support, Network, Networking, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting
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