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About Us
We’re not like other insurance companies. From our specialty products to our business model, our culture to our results – we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.
RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar – a testament to our culture and validation of our reputation as an excellent underwriting company. Our insurance subsidiaries are rated A+ “Superior” by AM Best company and A “Strong” by Standard & Poor’s. Check out our strong financial track record here.
Position Purpose
As a Solutions Delivery Manager, you will lead a team of IT professionals, including Developers, Business Analysts, and Quality Assurance Engineers, to ensure high-quality, scalable technology solutions are delivered to meet business needs. With a focus on solution delivery, you’ll drive the end-to-end lifecycle of projects and enhancements, from requirements gathering and design through implementation, testing, and ongoing support. This role requires a blend of technical expertise and delivery management experience to guide the team in aligning work with enterprise and business objectives.
Principal Duties & Responsibilities
- Manages relationships with other managers, business stakeholders and/or IT customers.
- Lead and mentor a team of Developers, Business Analysts, and QA Engineers to foster skill growth, drive accountability, and promote effective collaboration.
- Manage all phases of the delivery lifecycle, including requirements analysis, design, development, testing, deployment, and post-launch maintenance.
- Partner with business stakeholders to clarify requirements, manage expectations, and ensure project goals are achieved. Communicate regularly on progress, risks, and issues.
- Ensures adherence to company and IT enterprise standards, goals, processes and policies.
- Communicates and reinforces corporate-wide and IT specific strategies.
- Provides reports of status and work progress or project delivery.
- Initiates action to assure delivery of various aspects of projects, process improvement or work efforts.
- Leverages data, both quantitative and qualitative, to understand obstacles to delivering business value and takes action to address issues.
- Provides design recommendations based on architecture and technology IT organizational strategy
- Ensures User Acceptance Testing and user training is executed as needed.
Education & Experience
- Typically requires a bachelor’s degree in an Information Technology or Business discipline or a related field
- 5+ years of experience in IT delivery, with at least 3 years in a leadership role managing delivery teams (Development, QA, or related)
- [OR] equivalent level of education and experience
- Technical experience in software engineering or solutions architecture is preferred, with a solid understanding of the software development lifecycle (SDLC) and solution design principles.
Knowledge, Skills, & Competencies
- Demonstrated experience in coaching, developing, and leading high-performing delivery teams.
- Strong foundation in software development practices and the ability to provide input on solution design and technical direction.
- Expertise in planning, overseeing, and reporting on complex solution delivery projects. Familiarity with Agile, Scrum, or other project management methodologies is preferred.
- Ability to use data to identify issues and make informed decisions to drive project success.
- Strong abilities to build relationships, manage expectations, and influence stakeholders at all levels.
- Excellent verbal and written skills to effectively communicate project objectives, risks, and updates.
- Demonstrated ability to quickly learn new technologies, stay current with industry trends, and apply this knowledge to improve solution delivery.
Personal & Professional Growth
RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include:
- Nationwide employment opportunities
- Training & certification opportunities
- Tuition reimbursement
- Education bonuses
Diversity & Inclusion
Our goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results.
RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.
Total Rewards
At RLI, we’re all owners. We hire the best and the brightest employees and allow them to share in the company’s success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.
Financial Incentives
- Employee stock ownership plan (ESOP)
- 401(k) – automatic 3% company contribution
- Annual discretionary 401k and ESOP profit-sharing contribution (up to 15% of base salary)
- Annual bonus plans
Work & Life
- Paid time off (PTO) and holidays
- Paid volunteer time off (VTO) to support our communities
- Parental and family care leave
- Flexible & hybrid work arrangements
- Fitness center discounts and free virtual fitness platform
- Employee assistance program
Health & Wellness
- Comprehensive medical, dental and vision benefits
- Flexible spending and health savings accounts
- 2x Base Salary for Group Life and AD&D insurance
- Voluntary life insurance for purchase
- Critical Illness & Accident insurance
- Short-term and long-term disability benefits
