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The position is responsible for managing and executing the Order Fulfillment process according to Customers Service Level Agreements, execute Purchase Orders and Logistics.
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Order Fulfillment o Process customer orders through the ERP system o Send Order acknowledgment and order confirmation within 24 hours o Oversees the order tracking process and ensures orders are processed in accordance with Customer Service Level Agreements. o Align order requirements and delivery dates with Production Scheduler and Carriers to meet order requirements o Capable of resolving escalated issues arising from operations and requiring coordination with other departments o Ensure proper paperwork is sent to Customers prior delivery o Ensure paperwork and transactions in the ERP are complete to invoice Customer within 24 hours after shipment o Excellent proactive customer communication regarding order status through email and over phone o Update Order Master in a daily basis o Attend and contribute to production meetings daily. o Service Level Agreements Metrics Management Logistics o Coordinates with dedicated fleet dispatcher all outbound and inbounds to prioritize fleet usage or book common carriers and assure customer delivery date and requirements are met o Estimates load size for the order and obtains shipping quotes from freight companies o Tracks all shipments and keeps delivery records on file and measure on time deliveries o Review and approve invoices from carriers Purchasing o Execute Purchase Orders based on PO requisitions from Planning, vendor requirements Education High School diploma or 3-5 years of experience in Order Fulfillment (Customer Service), Procurement and/or Logistics (within the Chemical Industry a plus)
Preferred Experience / Skills B.A. / B.S. Degree Preferred
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