Payment Processor – Remote- Sandy Springs Full Time

Job Title: Payment Processor

Location: Remote – US-GA

FLSA: Non-exempt

Position Overview:

Processes, pays claims, and provides assistance to internal customers on vehicle maintenance products, particularly tire and wheel.

Schedule is flexible: M-F 7:00 am -9:00 am start time and work an 8 hour shift. Must be willing to assit with escalations every other Saturday and have ability to work once every other month a late shift from 10:00 am – 7:00 pm. Also must come to the corporate office once per quarter for training.

Job Responsibilities:

• Examines process, calculates and pays claims
• Completes appropriate documentation and reports ensuring accuracy
• Comply with state tax laws in applying applicable tax information pertaining to the tire and wheel product
• Assists claims adjusters, clients, and customers with problems and/or questions regarding their claims status
• Enters tire and wheel claims into CMS and/or Great Plains system
• Verifies codes and applicable data
• Prepares and print payment of claims and verifies payment have been made
• Opens and process mail
• Complies and prepares statistical tire and wheel claims data and reports

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Job Requirements:

• High School Diploma or equivalent combination of education and experience required
• Must have strong computer skills and the ability to troubleshoot and service policy issues.
• Must be proficient in Windows and MS-Office Products.
• Strong analytical and problem solving skills. Superior verbal/written skills and communications skills.
• Strong interpersonal skills essential, Ability to handle complex situations. Exercises sound judgment when interacting with customers.
• Must have the ability to work effectively within a team and independently to meet key Service Level standards.
• Good punctuation, spelling, mathematical, grammar and attention to detail a must.
• Strong knowledge & understanding of forms manager and ability to review terms & conditions on all contracts.
• Ability to comprehend form verbiage in utilizing accurate completion of a cancellation.
• Must be authorized to work in the U.S
• Must be able to successfully pass a background check

Company Benefits:

• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More!

About Safe-Guard Products International:

Safe-Guard Products International is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine and motorcycle/powersports industries. We are a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada. In nearly thirty years, we have grown to power a client roster of over 50 leading protection brands and protect over 16 million consumers under Safe-Guard contracts. Our success is driven by over 700 employees, who serve over 12,000 dealers and support contract holders across the U.S. and Canada.

Safe-Guard continues to experience dynamic growth and has earned a stellar reputation from our clients, dealers, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.