Program Manager, Talent Management Full Time

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Responsible for owning strategic, tactical, cross-functional and technology projects and programs that support Memorial Hermann’s Talent Organizational Development and Learning (OD&L) Center of Excellence. This includes development of the overall program strategy as well as tactically delivering on program objectives. The role will own end-to-end project, change, and budget management of assigned programs including development of KPI reporting, providing visibility of status, milestones, and performance across all projects. Reports to the Director of Talent&Engagement.Job Description

MINIMUM QUALIFICATIONS

Education:Bachelor’s degree in HR, I/O Psychology, Organizational Development, or related field from an accredited institution required. Master’s Degree preferred.

Licenses/Certifications: Certified practitioner of one or multiple of the following assessments is preferred: 360s, Hogan, Birkman, DiSC, StrengthsFinder

Experience / Knowledge / Skills:

• Five (5) years of progressive experience in program management in the areas of talent, learning, leadership development, change management, and/or organizational behavior.
• Customer service focused leveraging human-centered and agile design approaches.
• Demonstrates creativity, thought leadership, and problem solving to advance and improve program areas.
• Ability to demonstrate urgency, responsiveness and independently manage multiple projects simultaneously in a fast-paced environment.
• Ability to build and facilitate presentations to executive audiences.
• Proven project management skills, attention to detail, ability to influence others, and strong organizational skills.
• Ability to navigate ambiguity and competing priorities and provide thoughtful change leadership.
• Effective oral and written communication skills.

PRINCIPAL ACCOUNTABILITIES

• Leads enterprise-wide Talent Review, Succession Planning, and Performance Management programs including designing and developing the processes, tools, and technology (Workday).
• Manages the leadership assessment, simulation, coaching, and executive and physician leadership development programs.
• Partners with operational leaders, HR Business Partners, and key stakeholders to continuously review talent action and succession plans throughout the calendar year.
• Conducts organizational-level needs assessments to determine talent readiness as well as current and future state gaps.
• Collects end-user and leader feedback to consistently fine-tune talent management solutions, including communications, systems, content, and overall experience.
• Leads the annual employee engagement survey process to gain insight and identify opportunities for improvement. Shares data, feedback and initiatives with leadership and key stakeholders.
• Facilitates leadership development and training program in both virtual and traditional classroom settings in a highly interactive and engaging manner.
• Collaborates with the Instructional Design team and external vendors to develop and increase program offerings.
• Utilizes Cornerstone (LMS) to manage courses/deliver; this includes, but is not limited to, setting up sessions, establishing email content and cadence, and managing rosters.
• Develops and delivers robust training and development solutions for high-potential talent.
• Consults with HR Business Partners and leaders to identify the right talent solutions to meet their needs and achieve the right outcomes.
• Manages vendor relationships as needed.
• Develops and implements coaching and mentoring solutions.
• Identifies and partners with coaching network to support onboarding and development of executive talent.
• Manages and supports the right assessment solutions to identify talent and leadership needs.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

Tagged as: customer service, erp