Log In
Sign Up
FULL-TIME Part-timeLOCATION 11420 East Freeway Jacinto TX 77029THIS IS AN OVERNIGHT POSITIONJOB SUMMARYThe Sales & Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO plays a critical role in upholding the 24 Hour Fitness Service Commitments starting with a Clean, Friendly, Well-Maintained gym. The SSO will regularly interact with guests inquiring about memberships and through consultative and engaging conversation, helps inspire guests to take the right next steps in pursuing their fitness goals. In addition, the SSO maintains relationships with existing members, greeting them during check-in, resolving concerns that may arise, and contributing to a best-in-class member-centric environment.ESSENTIAL DUTIES & RESPONSIBILTIESMember EngagementUphold Service Commitments and drive member satisfaction by:Ensuring members receive a friendly greeting/check-in and prompt attention to their needsMaintaining name relationships with members and serving as a resource for their questions or concernsResolving member concerns as they arise and when needed, escalating through the proper management channelsBeing present on the club floor and locker rooms, helping keep a clean and safe environmentRegularly conducting team cleans and identifying equipment and/or amenities in need of serviceGuest Experience & New Member OnboardingGenerate quality guest visits and assist enrollment as needed through:Helping guests become comfortable in the clubOffering tours, discussing amenities and answering membership questionsInspiring guests to achieve their personal fitness goalsPresenting 24 Hour Fitness in a way that best connects with guestsRemoving barriers and misconceptions on both free and fee-based Fitness services (Personal Training, Group Exercise, 24GO Digital)Ensuring new members are set up for success by meeting with a Personal TrainerRetail Merchandising and Other In-Club PromotionsSell retail products and generate additional club revenue by:Maintaining a proficient knowledge base of current retail productsEnsuring proper retail merchandising and planogram standardsEncouraging members to refer guests to try the clubOffering in-club promotions including Personal Training, Add-On Memberships, etc.ORGANIZATION RELATIONSHIPSThis position will report directly to the Sales & Service Manager.REQUIRED QUALIFICATIONSKnowledge, Skills & AbilitiesAll 24 Hour Fitness Membership sales and administrative processesComputer skills for using 24 Hour Fitness systems and other common applications as neededStrong customer service skillsStrong communication skills both oral and writtenOrganization skillsAttention to detailMinimum Educational Level/CertificationsHigh School diploma or General Educational Development (G.E.D.).Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required.
CPR & AED certification will be provided through 24 Hour Fitness.Must complete SSO training (includes Club Orientation and Club Safety) prior to working alone at the front desk.Minimum Work Experience and QualificationsMust have 6-12 months experience in customer service function.Prior overnight shift experience preferred.Experience operating multiple phone lines preferred.Basic computer skills.Physical Demands/ Environmental ConditionsWhile performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels and reaches with hands and arms.Frequently required to lift and/or move up to 45 lbs.While performing the duties of this job, regularly exposed to moving mechanical parts.The noise level in the environment is occasionally loud.Travel RequirementSome travel may be required to attend meetings and trainings.DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.FUNCTIONAL GROUP Service
