Sales Associate Part-Time – Playa Vista Full Time Part Time

Direct Supervisor: Studio Manager

Do not wait to apply after reading this description a high application volume is expected for this opportunity.
Status: Hourly non-exempt

Location: Playa Vista, CA 90094

COMPANY DESCRIPTION
West Coast Fitness
West Coast Fitness is a leading franchisee of Orangetheory Fitness with 50+ studios in Los Angeles, San Francisco’s Bay area, and Ohio. Our mission is to lead, support, and inspire the Orange Passion. We do this by focusing on our amazing and talented team and emphasizing the 3 Cs of Success – Clarity, Communication, and Collaboration. We strive to grow future leaders with an atmosphere of inclusivity, enthusiasm, and empathy. Established in Los Angeles, CA, in 2014, WCF prides itself on building teams that break records, innovate with intention, and continue to expand our reach.

Orangetheory Fitness
Led by highly skilled coaches, each Orangetheory workout incorporates endurance, strength, and power elements through a variety of equipment including treadmills, rowing machines, TRX Suspension Training, free weights, and more. As a heart-rate-based total-body group workout, OTF combines science, coaching, and technology to guarantee maximum results from the inside out.

JOB DESCRIPTION
If you consider yourself the life of the party, someone who can command a room, who’s not afraid to spark up a conversation, and who loves a little healthy competition, then consider becoming a Sales Associate with us! Our Sales Associates are the face of each studio and the ones that keep each of our members coming back with a smile. This role is perfect for those with a passion for health and wellness, who love providing top-notch service, and who are goal-oriented. The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, as well as retail and concession sales.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Cultivate genuine, experience-focused connections with members and guests, including answering questions, resolving concerns, and ongoing outreach regarding membership status.
• Ensure a friendly, helpful, and inclusive experience for all members and guests.
• Deliver an exceptional and versatile sales and service experience.
• Demonstrate a commitment to ensuring a safe and clean studio environment.
• Perform telephone inquiries, follow-up calls, and customer care calls.
• Host OTF studio tours with prospects and/or fitness program holders.
• Greet members and guests promptly, enthusiastically, and with a smile.
• Maintain an organized and clean work environment.
• Respond immediately to member requests, inquiries, and concerns.
• Execute proper onboarding of all OTF members through essential Client Intake and Membership Agreement forms.
• Attend and participate in all relevant OTF training programs, events, and meetings.
• Establish and maintain an effective referral program.
• Accurately follow the daily studio cleaning checklist.
• Maintain an organized and clean lobby/front desk area.
• Process accurate credit card transactions.
• Perform follow-up activities with all prospective clients.
• Work closely with the Fitness Team to ensure that processes are fulfilled.

QUALIFICATIONS

• Previous sales experience with strong sales prowess.
• Excellent verbal and written communication skills.
• Ability to multi-task and excel in a fast-paced environment.
• Functional computer skills required (Microsoft Office, general site navigation, reporting, and data entry).
• Flexibility to work daytime, evening, holiday, and/or weekend hours.
• Ability to work in an ORANGE TEAM environment.
• High school diploma.
• Health and fitness-minded individuals preferred.

BENEFITS

• Competitive hourly wage.
• Performance bonuses based on sales goals.
• Medical, Dental, and Vision (based on full-time hours).
• 401k (based on full-time hours).
• Access to all Orangetheory classes nationwide.
• Deep discounts on OTF retail and technology.
• Opportunities for career growth.
• Covid-19 safety and health protocol for a safe work environment.
• Monthly team-building events and reward opportunities.
• Free AED/CPR certifications.
• Discounts on NASM and AFAA certifications.

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands to signal, handle, or feel and must occasionally lift and/or move up to 80 pounds.

AAP/EEO Statement: Our Company provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type.

Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Job Type: Part-time, including nights, weekends, and holidays.
Pay: $18/hour

Orangetheory Fitness — West Coast Fitness
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