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About the Team/ Role We are looking for a passionate and experienced Salesforce Service Cloud Technical Lead to join our team. In this role, you will be a key player in designing and implementing innovative solutions on the Salesforce Service Cloud platform that optimize customer service operations and elevate the customer experience. You will be a bridge between business needs and technical capabilities, ensuring solutions are both effective and scalable. How you’ll make an impact.
Needs Analysis:Collaborate with stakeholders to deeply understand their customer service challenges and desired outcomes. Conduct workshops and interviews to gather detailed requirements for Service Cloud solutions. Analyze existing customer service processes and identify areas for improvement. Solution Design:Design and configure Service Cloud features like case management, knowledge management, omni-channel routing, and self-service portals.
Develop solutions that leverage Service Cloud automation tools t…Cloud, Salesforce, Salesforce Administrator, Customer Service, Sales, Customer Experience, Technology
