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Responsible for scheduling and coordinating medical record requests Required to manage escalations and high priority tasks. May be specializing as a subject matter expert in specific areas Follows-through from beginning to end ensure completion of project specific tasks. Responsible for contacting and scheduling provider offices for medical record retrieval which typically have specific needs or are considered high-risk Required to have excellent verbal and written communication Expected to have a strong understanding of Outreach Department policies and protocol. Support call center operations by handling inbound and outbound calls as well as specialized matters.
Specializes in project specific details which may include documenting and cascading updates to the call center team. Is flexible and trainable to perform additional special assignments as required per project. May be required to support with various project tasks based on business needs Reasonable accommodations may be made to…Customer Service Representative, Customer Service, Representative, Remote, Microsoft, Senior, Retail, Healthcare
