Senior Director, Order-to-Cash Global Process Owner F

Bristol-Myers Squibb

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .

Key Responsibilities:  Strategic Leadership:

o Develop and execute the global O2C strategy in alignment with BMS’s overall business objectives.

o Lead the design, implementation, and continuous improvement of O2C processes to ensure efficiency, accuracy, and compliance. o Collaborate with senior leadership to align O2C initiatives with broader organizational goals. 

Operational Excellence:

o Oversee the end-to-end O2C process architecture, including order management, billing, collections, and cash application. o Collaborate with O2C operations to identify gaps and opportunities and lead process & performance improvements.

o Manage risk and ensure robust internal controls and compliance with BMS policies, SOX and regulatory requirements. o Monitor key performance indicators (KPIs) and support implementation of corrective actions to achieve performance targets.

People Management:

o Lead, mentor, and develop a high-performing global O2C team.

o Foster a culture of continuous improvement, collaboration, and accountability.

o Manage resource allocation and succession planning to ensure team effectiveness.

Project Management:

o Lead and manage global O2C projects, ensuring timely and successful delivery.

o Utilize project management methodologies to plan, execute, and monitor project progress.

o Coordinate with cross-functional teams including business leaders, sales, finance and customer service teams to ensure seamless project integration and execution.

 Technology and Innovation:

o Stay abreast of industry and digital trends, including AI advancements, in O2C processes.

o Identify and implement innovative solutions to enhance process efficiency and effectiveness.

o Partner with IT and external vendors to evaluate system capabilities, develop technology roadmap and deploy advanced systems and solutions.

 External Focus:

o Stay abreast of industry trends, best practices and emerging technologies to drive innovation and digital transformation.

o Engage with industry forums, conferences, and professional networks to benchmark best practices.

o Build and maintain relationships with key external stakeholders, including customers, vendors, and industry experts.

o Represent BMS in external engagements to promote the company’s O2C capabilities and achievements.

Qualifications:

 Bachelor’s degree in Finance, Accounting, Business Administration, or a related field; MBA or advanced degree preferred.

 Minimum of 10 years of experience in finance.

 Pharmaceutical experience required.

 In-depth knowledge of O2C processes, systems, and best practices; experience in multiple finance functions (e.g., Procure-to-Pay, Record-to-Report, Financial Planning & Analysis) preferred.

 Ability to think strategically, translate high level business objectives into actionable plans and successfully execute them.

 Strong project management skills, with a track record of successfully leading process improvement and complex projects.

 Proven leadership experience in managing global teams and driving organizational change.

 Strong analytical/problem-solving skills & ability to translate data into actionable insights.

 Excellent communication, interpersonal, and stakeholder management skills.  Digital acumen and proficiency in ERP systems (e.g., SAP) and other relevant technologies.

 Demonstrated ability to stay current with industry trends and technological advancements.

Why Join Us? At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology, and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contributes to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as Transforming patients’ lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.