Senior Manager, Field Channel Operations – Content Platforms & Delivery F

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .

Position Summary

The position of the Senior Manager, Field Channel Operations within the Commercialization IT – Content Platforms & Delivery , is responsible and accountable to support and evolve a global end-to-end IVA and Approved Email (FTE) capabilities and expertise supporting publishing and distribution of field channel content. The role is responsible for operational support across markets, manage day-to-day operations of the authoring and publishing to the field. This role will work closely with business stakeholders, End Users, and IT partners to ensure brand teams and agencies across markets work seamlessly.

Key Responsibilities

• Drive and govern change management processes across projects with matrix teams (Business, IT, Security, External Vendors).
• Ensure smooth execution of programs and support activities by working closely with various teams to meet business needs.
• Gather and analyze business requirements, user feedback, and market trends to inform platform enhancements and align with customer needs.
• Oversee day-to-day operations of the content authoring platform, ensuring high availability, performance, and operational excellence.
• Manage the enhancement backlog, plan releases, and lead the design, development, testing, and deployment of new features.
• Provide guidance, training, documentation, and troubleshooting support to platform users to enhance adoption and satisfaction.
• Manage the end-to-end content lifecycle, including creation, storage, review, approval, assembly/authoring, and distribution.
• Analyze and refine processes to advance content management strategies, identifying opportunities for productivity gains and cost savings.
• Create technical artifacts capturing the technology ecosystem design, user stories, and use cases to bridge business requirements with technical solutions.
• Develop and track key performance indicators (KPIs), ensuring requirements lead to successful outcomes and compliance with policies and regulations.
• Collaborate with external platform vendors to influence and drive their product roadmaps in alignment with strategic objectives.
• Identify and resolve system issues and risks, escalating as needed, and communicate technical processes in business terms to stakeholders.

Qualifications:

• Technical Skills:
  • Proficiency in web development technologies: HTML, CSS, JavaScript; knowledge of Vue.js is a plus.
  • Experience with content management platform like Veeva Vault PromoMats, and MedComms.
  • Experience with content authoring platforms such as eWizard and Adobe Experience Manager (AEM).
  • Experience with 2-3 years on Veeva CRM or Salesforce Marketing Cloud.
  • Familiarity with integrations, Veeva Vault PromoMats / MedComm – Veeva CRM, Vault-to-Vault integration, application integration.
  • Understanding of omnichannel content development processes and end-to-end content lifecycle management.
  • Knowledge of foundational content capabilities like Digital Asset Management (DAM), Medical/Legal/Regulatory (MLR) review processes, and Content Management Systems (CMS).

• Soft Skills:
  • Excellent collaboration and communication skills.
  • Ability to lead cross-functional teams and work cooperatively across matrix teams.
  • Strong analytical and problem-solving abilities.
  • Ability to translate complex business needs into technical documentation and actionable plans.
  • Capable of working collaboratively to achieve results and drive continuous improvement.

Why You Should Apply

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as Transforming patients’ lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Tagged as: Cloud, digital