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Service Advocate Full Time

Job Description

Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.

Are you a Customer Service Professional who is looking for a fun and business casual work environment? We have an excellent Direct Hire opportunity with a Leader in the Benefits Industry! Our client offers AMAZING benefits!

Job Title: Bilingual Service Advocate

Location: Addison, TX

Pay: $18 – $21/hr BOE

Schedule: Mon-Fri 9a-6p or 10a-7p

Job Responsibilities:

  • Field incoming calls from members, clients, and providers, providing clear explanations of member benefits, product offerings, and assistance in locating providers.
  • Manage all incoming communications and proactively make outbound calls to ensure outstanding service at all times.
  • Strive to achieve and sustain a monitoring score of 90% or higher.
  • Resolve Level 1 issues within a 24-hour period.


Requirements:

  • Call Center experience is required
  • 2-3 years stability in previous roles is required
  • High School Diploma or GED
  • Candidate will display a strong passion and ability for delivering exceptional customer service to internal and external parties
  • Ensure consistent schedule adherence, including arrival to work, punctuality returning from breaks/lunches, and departing from work as scheduled
  • Strong follow-through skills
  • Extraordinary time management and organizational skills

This position offers excellent benefits such as:

  • Medical, Dental, Life Insurance and Disability Insurance
  • 401k with a 5-year vesting
  • 5 days of Vacation and 5 days of personal/sick
  • 10.5 paid Holidays per year

Application Process Includes:

  • Drug testing
  • Background check

To Apply for this Job:

Click the Apply Online button, then:

  • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.
  • If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application and select the Addison branch.

Company Description

CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self-discipline, and faith. CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!



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Tagged as: customer service

Job Overview