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Pay starting $17.00 /hour
Role:
Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.
Responsibilities and Accountabilities:
Ensuring Consistent Customer Satisfaction
· Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
· Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
· Ensure that all employees present a neat clean appearance and wear company uniform.
· Personally demonstrate the Customer needs are the highest priority.
· Ensure food safety, quality and accuracy of orders.
· Resolve customer complaints quickly while maintaining positive customer relations.
· Greets customers with a smile, is polite and pleasant when speaking with customers.
· Works with urgency.
· Works with management and fellow employees.
· Cooperation with peers – work with fellow employees as part of a team, helps others when they need a hand.
· Demonstrates a positive and enthusiastic attitude with co-workers.
Attendance
· Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work.
· Understands and uses approved time keeping system, including accurately recording all hours worked.
Initiative and Energy
· Takes action without being told, goes beyond what is simply required and maintains a high activity level.
Developing People
· Provide regular feedback to the RGM on the performance of Team Members.
· Provide ongoing constructive and complimentary feedback to Team Members.
· Actively participates in the training of Team Members.
· Handle conflicts constructively and works with RGM to achieve resolution.
Act Like an Owner Assist
· Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor.
· Oversee proper product preparation, rotation, portioning, cooking and holding times.
· Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.
· Perform other duties as required by manager.
Job Requirements and Essential Functions:
· Strong preference for internal promote from Hourly Champion position.
· Must be at least 18 years old.
· Background checks are run on all management employees
· Must have reliable transportation and valid driver’s license.
· Able to do basic business math.
· Able to stock shelves and coolers.
· Able to oversee and manage subordinate employees and provide direction.
· Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.
· Able to clean the parking lot and grounds surrounding the restaurant.
· Able to tolerate walking and lifting up to 50 lbs. and standing during 90% of shift time.
