Sr Director Digital Transformation – Customer Service Full Time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Current Need

The Director Digital Transformation Customer Service leverages their deep understanding of Information and Technology and their business acumen to assess how technology can enable business priorities for PSaS Distribution. They build and execute plans to deliver technology and drive adoption to maximize value creation.

The Sr. Director DT is a “trusted advisor” to senior business executives, to establish and maintain value-driven, strategic relationships with all PSaS Distribution and Supply Chain business partners, and proactively manage business demand. They link IT’s capabilities to business partners’ individual goals, and openly pursue these goals in a direct, constructive, but not aggressive, way.

They are challengers, not just relationship builders, so that they become “order shapers” rather than “order takers”. Their alignment with the specific Business Segments allows for deep understanding but doesn’t obscure an enterprise view of technology needs, enabling them to deliver outcomes that benefit the enterprise as a whole.

The Director DT teaches for differentiation, reframing the way business partners view their business and their needs. They focus on building constructive tension in interactions to push customers out of their comfort zone. They love to debate and are comfortable “pushing” their business partners.

Position Description

Key Responsibilities

• Works with business senior executives in Customer Service team to align technology solutions with business strategies and contributes to the business unit strategic planning process
• Anticipates business needs and identifies and proposes IT products and services to fulfill those needs (This includes the IT opportunity pipeline management and qualification, as well as the internal value modeling and proposing process.)
• Conducts business process analysis via business and process modeling aimed at transforming and improving business performance. Leverages process and task mining to discover, monitor, and improve real processes
• Facilitates the planning and execution of business changes through the use of technology. Leverages formal organizational change management processes to drive adoption and value
• Advises business executives on the risks and benefits of using technology to build competitive advantage and improve business performance
• Promotes an understanding of IT roles, processes, and activities to the business, as well as acts as a chief marketer and communicator of IT services and capabilities
• Works with business and IT executives to define business and IT performance metrics, and measures, tracks and reports on benefits realization and customer satisfaction levels
• Identifies, manages, and resolves issues reported by business units as needed
• May assist in the development of service-level agreements (SLAs) or selection of vendors in accordance with IT standards

Key Competencies

• Supply Chain and Distribution Processes and Technology
• Building Relationships
• Business Enterprise Knowledge
• Change Advocate
• Communication for results
• Consulting
• Influencing Others
• Innovation
• Results Orientated
• Risk Management

Minimum Requirements

Typically has 10+ years of professional experience in diversified leadership, planning, communication, organization, and people motivation skill (or equivalent experience).

Critical Skills

• Typically has 10+ of IT and business work experience with a broad range of exposure to the areas of technology for supply chain and distribution
• Three or more years of experience with managing teams
• Extensive experience in strategic planning, business development or client management
• Experience with program and portfolio management, business analysis, and organizational change management
• Broad understanding of the current and emerging technology trends and developments
• Solid planning, financial and performance management skills
• Ability to perform functional requirements analysis and business domain analysis

Additional Knowledge and Skills

• Working knowledge of the health industry, major business processes and key performance indicators is preferred
• Excellent oral and written communication skills, as well as an ability to communicate effectively with all levels of staff

Education

• Bachelor’s or Master’s degree in computer science, information systems, or another related field

Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies, and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement
No agencies please.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson’s pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$154,600 – $257,600

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!

Tagged as: consulting, customer service, digital