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AWS Applications and Higher Level Abstractions (Apps) provides horizontal and industry vertical applications for business users with the same on-demand scalability, reliability, pay-as-you-go pricing, and machine learning expertise that drive AWS services. The AWS Applications group includes services such as Amazon Connect (a cost-effective cloud contact center), our End User Computing (including Amazon Workspaces, AppStream, etc.), Marketing Tech (Amazon Pinpoint), and Autonomous Checkout and Biometric Identity Services (Just Walk Out, Amazon One) for retail, sports, travel, and other verticals. Amazon is seeking a Senior User Researcher to obtain impactful, actionable, and scalable research insights. You will work closely with product stakeholders, end users, and design team to ensure that new products, features, and enhancements are rooted in customer needs, while delivering the level of UX excellence that is expected.If you are passionate about developing and applying research methods to answer challenging questions, enjoy collaborating closely with highly skilled cross-functional partners, and like seeing your efforts translated into real world impact, we want you on our team.Key job responsibilities- Use your knowledge of behavioral science research methods and experimental design to lead research initiatives that align to and inform business strategy and goals.- Use your communication, presentation, interpersonal, and analytical skills to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.- Help product teams and leadership determine the right research questions to ask.- Define and execute (and, as necessary, invent) research methods appropriate to the questions at hand, including but not limited to field research, surveys, lab studies, remote testing, and A-B tests.- Provide focused, insightful, and actionable findings by quickly and thoroughly analyzing a wide range of primary and secondary data types.- Translate insights into measurable customer experience outcomes aligned to business goals.- Work with design, product management, engineering, and partners to develop innovative end-to-end solutions that solve customer problems.
Iteratively design and test solutions until outcomes are achieved or hypotheses are proven wrong.A day in the lifeIn our organization, the researcher will be empowered (and expected) to drive critical business decisions, will meet regularly with executives and senior leaders, and use deep understanding to inform product innovation. A demonstrated history of excellent communication and writing skills are required. The researcher will also work on multiple projects, therefore strong organizational skills and the ability to multi-task are critical.About the teamAs part of the AWS Applications group, we’re building a new and exciting category of products in Supply Chain Management from the ground-up at a global scale. This is a unique opportunity to work on a startup team within AWS to build something from scratch in a fast-paced environment with tremendous opportunity for career growth.ABOUT AWS:Diverse Experiences Amazon values diverse experiences.
Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony.
Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic qualifications- 7+ years proven success leading User Research projects with demonstrated impact – BS in HCDE, Human Factors, Cognitive Psychology, or similar – Portfolio demonstrating past work experience and deliverables (eg: study plans, reports)Preferred qualification – Experience creating mechanisms for UX research team operations, including intake, insights tracking, and process playbooks.- End-to-end hands-on experience with all aspects of the design research lifecycle (study design, recruiting, moderation, analysis, reporting, and executive presentations).- Experience with developing user insights, trends research, iterative prototype evaluation, value proposition assessment, concept testing, lab-based user testing, field research, and Beta testing.- Have a blended background of both qualitative and quantitative research approaches. Experience selecting the right mix of methods to provide actionable insights to research questions and business goals, and experience inventing new methods when the right method does not exist.- Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.- MA/MS or Ph.D in psychology, sociology, Human-Center Design Engineering, Human Factors, Cognitive Psychology, or related discipline.- Proficiency with web standards and accessibility compliance- Experience working in a collaborative environment where some collaborators are remote and some are in-personAmazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,000/year in our lowest geographic market up to $226,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
