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The Director of Information Technology (IT) Enterprise Resource Planning (ERP) position serves as the primary liaison between IT and the organization’s Human Resources, Finance, Supply Chain and Research Institute operational areas leveraging the ERP portfolio of connected applications (including Workday, Symplr, GHX, StrataJazz). This high-visibility, high-impact position is accountable for managing multiple cross-functional teams related to ERP maintenance and development cycles, new implementations, and major organizational initiatives. The position has daily interactions with IT and operational (business) stakeholders, staff, and vendors, focusing on digital transformation and innovation for the organization’s non-clinical areas. The Director provides leadership through a deep understanding of ERP/business systems and interdependencies, business processes and program management to translate organizational needs into system requirements, design specifications and solution roadmaps. The role relies heavily on governance, strategic thinking, and effective communication to ensure quality, productivity, functional excellence, and efficiency to execute strategic and operational objectives. This position manages a team consisting of product managers, analysts, and production support professionals and reports to the Administrative Director within IT.
The Director position responsibilities include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence and efficiency to accomplish strategic and operational objectives. In addition, this position is accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment. This position also ensures training, monitoring and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.
Requirements:
- Directs, develops and implements strategic and operational/high level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives.
- Oversees management of and ensures development for staff to meet overall objectives in terms of quality, service and cost effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Directs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees.
- Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicators: action readiness score, tier level.
- Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes.
- Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, and units to achieve business goals. Drives the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed.
- Fosters collaboration, strategic alignment, integrated planning and execution across different functions to support business solutions.
- Inspires enterprise-wide support of initiatives and drives cross functional teamwork to achieve results on time and within budget.
SERVICE ESSENTIAL FUNCTIONS
- Oversees department operations, designated projects, schedules and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.
- Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department.
- Utilizes understanding of Human Resources (HR), Finance, Supply Chain and other corporate business objectives, available technology, functionality, and departmental resource capacity to provide vision for operational activities of assigned IT Teams.
- Identifies opportunities to use or enhance technology for HR, Finance and Supply Chain applications for improved organization wide productivity and effectiveness.
- Ensures that tactical plans are consistent with strategic IT objectives.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Responsible for staff maintenance of credentials and competencies, per accrediting/ licensing agency and/or department guidelines as applicable.
- Employs a proactive approach in the optimization of safe outcomes and information systems by monitoring and improving the department workflow and enhancing operations, using peer-to-peer accountability and identifying solutions via collaboration. Implements process improvements utilizing tools such as lean principles. Role models situational awareness, using teachable moments to improve safety.
- Responsible for employee compliance to policies and procedures and performs associated actions upon non-compliance (i.e., licensure/certification compliance, focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.).
- Proactively identifies issues concerning technical limitations and key product requirements and drives solutions for HR, Finance, Supply Chain and other corporate business areas.
- Ensures that the products, operating parameters, and security features are consistent with application upgrades and new product implementations. Ensures that Project Management office (PMO) methodology is adhered to in all projects.
- Ensures vendor conformance to contracts for applications and technology within assigned area of responsibility.
FINANCE ESSENTIAL FUNCTIONS
- Develops and manages department operational and capital budgets, approvals, and ongoing maintenance of the department(s), ensuring operation in a cost-effective manner. Proactively identifies and plans for capital needs related to current equipment and future department projects. Ensures staffing plans and schedules meet department needs that reflect understanding of the importance of cost-effectiveness.
- Creates department strategies to achieve financial target and staffing needs, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.
- Produces executive reports about progress of assigned areas as it relates to high-level, customer and IT objectives. Makes recommendations to executive leadership to support long-term planning.
EDUCATION
- Bachelor’s degree required
- Master’s degree preferred
WORK EXPERIENCE
- 10 years IT experience to include five years of management experience and five years of experience in ERP distributed and web-based technologies
