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Four luxury retailers — Neiman Marcus, Bergdorf Goodman, Last Call and Horchow — make up the Neiman Marcus Group. For over a century, we have continually transformed and elevated the luxury shopping experience, offering the finest in fashion, shoes, handbags, jewelry, beauty and decorative items for the home.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please reach out to us.
Your Role
As a Sales Experience Director, you are responsible for sales and adoption of selling programs, by facilitating partnerships departments, driving team towards goals, and applying team skills to build a customer-focused sales experience, all while being a steward of Neiman Marcus. The Sales Experience Director works on-site in your store location and you will report to the General Manager.
What You’ll Do
- Oversee Client Development team performance and objectives through management of GSMs
- Communicate the store vision and goals to all team members
- Advocate for Neiman Marcus values and manage team to create an energized atmosphere where customer service is consistent with Neiman Marcus standards
- Partner with Client Development, Brand Experience, Restaurants, Merchants, and Brands Manager and Regional team to fulfill store strategic efforts
- Support the Store GM in fulfilling their duties, including backfilling for GM
- Determine strategic objectives in partnership with Store GM and set priorities accordingly
- Analyze and develop understanding of internal / external customer behavior, trends, and preferences, adjusting processes and standards
- Participate in, and in the absence of the Store GM, facilitate Store Leadership Team meetings by fostering a trusting and respectful environment for participation, idea sharing, addressing concerns / challenges, setting goals.
- Partner with Merchant and Planning Organization Leaders and Regional team to determine appropriate strategies and action plans for the store to yield positive results
What You Bring
- 10+ years of relevant experience, luxury retail fashion experience preferred
- Track record achieving results across multiple businesses
- History of building, motivating, and coaching teams
- Strong analytical skills
- Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate partners, and leading large-scale initiatives
- Excellent oral and written communication skills
- Advanced proficiency with MS Office Product Suite
We offer an inclusive and comprehensive range of benefits to our valued associates, including:
• Medical, Dental, Vision Benefits
• Disability Benefits
• Paid Parental Leave, Paid Family Leave, and Adoption Support
• Paid Time Off
• Retirement Savings Plan (401K) and Life Insurance
• Financial Solutions
• NMG Associates Core Discount of 30%
• Personal and Professional Development Opportunities
About Neiman Marcus Group
As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world’s most desirable brand partners, we’re delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.
Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.
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