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Cloud Hosted Managed Services Implementations Lead in Dallas – LBJ Freeway Cloud Hosted Managed Services Implementations Lead
The Client Implementation Managed Service Lead role is part of a global team based in Dallas, New York, London, California, Vancouver and Manchester. They will work with clients globally on implementation activities generally in an offsite capacity, however, the environments are built in the AWS Cloud. You will be trained on the IHS Markit EDM (Enterprise Data Management), Thinkfolio, WSO (Wall Street Office), and in the informational needs of modern financial institutions. In this role, you will be managing and performing change management tasks, upgrades, defining architecture of databases, on -premises to cloud migrations, client management, and software configurations.
A required skill is intermediate knowledge of SQL, and knowledge around AWS cloud infrastructure is a plus.
You will be responsible in managing your assigned clients end to end from a technical and business stand point. This is a hands-on operational role with a balanced amount of development and managed services support. The role is dynamic and provides a fantastic opportunity to build a solid career solving the data management issues of global top tier financial and energy institutions. This role requires multi-tasking skills, high energy, and the ability to use deductive reasoning in solving issues that may arise or providing guidance to our clients when new endeavors are presented.
Responsibilities:
* Documenting functional and requirement specifications to define detail input and output file content, systems functions, system controls and performance criteria.
* Help establish cost and time estimates for implementation.
* Configuring Markit EDM application to meet the client specifications.
* Testing the project deliverables ensuring they are in line with documented requirements.
* Interacting with clients and colleagues to ensure accurate and timely information flows.
* Making recommendations for implementation of new systems and technologies where appropriate.
* Providing consultancy to clients for business improvements.
Investigates and documents existing
* procedures. Discusses proposed solutions for complex systems with customer.
* Mentoring and coaching of less experienced analysts and consultants.
* Contributing to Implementation Best Practice guidelines.
* Participate in the set up and management of clients hosted EDM environment.
* Has detailed working knowledge of how Markit EDM products are supporting each clients business.
* Support, monitor and troubleshoot the clients environment
* Investigates and documents existing procedures and make recommendations for improvements. Discusses proposed solutions for complex systems with customer.
* Work as part of an implementation team on-boarding new clients.
* Analyses and reviews new system functions and use of information in developing general specifications.
* Define systems functions, system controls and performance criteria and measurements.
* Provides suggestions on operational issues.
* Support Development, test and production infrastructures.
* Together with Project Manager establishes cost and time estimates for implementation.
* Interacts with clients and keeps appropriate management abreast of project issues.
Requirements:
* 4+ years experience with Microsoft SQL query writing including complex JOINS and views. Understanding Microsoft SQL application functionality at a business functional level and technical.
* 4+ years experience working with relational databases and their architecture.
Including reading/writing data to tables.
* 5+ years’ experience around client account management with effective and clear vocal communication skills.
* Exposure to Jira ticketing system and FreshDesk is preferred, but not required
* Exposure to Markit EDM, Thinkfolio, WSO is highly preferred, but not required. However, they will be the primary applications used daily and training is fast paced along with on the job learning. It is required that the candidate be able to time manage self-learning, actively execute their daily duties, and this requires an individual that can multitask very effectively.
* Exposure or a Certified AWS Solution Associate or Architect is highly preferred, but is not required. Having an understanding of AWS cloud technologies is required.
* 4 + years working with Microsoft Windows Server and exposure to troubleshooting windows related configurations, understand different machine specs, and an understanding of computer architecture.
IT experience is preferred, but not required.
* Must be self sufficient and have a very strong desire to learn and adapt.
* 3-5 + years exposure within general financial, asset management, market trading, loan market and energy industry data desired.
* 3-5+ experience using Microsoft Excel for typical business functionalities.
* Exposure to financial data vendors such as Bloomberg (BPS), Moodys, S&P, Charles River, PAM, State Street, Pricing data, Energy Data, Kingdom, Enerdeq, WSO, APX, FactSet, Bloomberg Back Office and many others.
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Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement .
We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 ### ####.
Determination on requests for reasonable accommodation are considered on a case-by-case basis. *This contact information (email and phone) is intended for application assistance and accommodation requests only.* We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.
IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.
For information please click on the following links:
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Current Colleagues
If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.
* Req ID: R24272
* Date Posted: 10/19/2021
* Job Category: Consulting and Professional Services
* Location: Dallas – LBJ Freeway
* City, State: Dallas, Texas
* Country: United States of America
